Hi,
My Galaxy Note 3 indicates an incorrect location. Any app that requires location services states the phone is at a location 63 miles North-Northeast of its true location. It eventually finds the correct location. Multiple phone calls to Verizon over the past six weeks did nothing to resolve the problem. They have me pull and re-insert the SIM card, force stop apps, check software and app versions and verify the location services settings. They replaced the first Note 3 with a Like-New warranty replacement. Not only did that fail to resolve the problem, it wasted my time re-installing and re-configuring apps. They tell me that the new Android OS update KitKat is being released in a few days (or in six weeks, depending on the staff who answer my call) with the hope the update will address the problem. They had me replace the SIM card. They write a ticket for issue resolution with the promise that it will be taken beyond second-level support, and the expected phone call never rings. They connect me to Samsung, who in turn promises me a return phone call that never rings. Each time I call, they want me to repeat the entire saga and steps, like the previous phone calls never happened.
Verizon, if settings, resets and replacements aren't fixing the problem, are you hoping that I'll just shut up, live with it and go away? I'm paying full price, so please deliver full service.
