Ordered at 4:00 am, actually entered in system 6:00 pm, will ship by 7/23/10.
I ordered mine at 12:01am EST
Order processed: 5:13 pm EST Due to agent re-doing order that was stuck
Ship date: 07/15 Delivered 10am on the 16th.
Ordered: 7/15 3:15AM EST
Processed : 7/15 5:30PM EST
Shipped: 7/23
Thanks Verizon!
Ordered at 2:45AM.
Order confirmation email time stamped 2:47AM.
Not put into Verizon's system until after 6:00PM.
Ordered: 7/15 11:01 AM EST email order confirmation received
Processed : 7/15 7:42PM EST per CSR I talked to this morning
Shipped: ???
Outstanding!
/sarcasm
Ordered 7/14 11:45PM
Processed 7/15 12:03
Shipped 7/15 10:32 AM
Delivery 1 7/16 12:03
Wasn't home for delivery.
Ordered online - 0034 - 07/15/10 CDT
email confirmation - 0037 - 07/15/10 CDT
Shipping number emailed - 1134 - 07/15/10
Estimate Delivery Date - 07/19/10 Accidently chose 2 day shipping shipping instead of next day... my mistake, not Verizons mistake.
Checked FedEx. Phone has left Memphis TN this afternoon on the way north....... waiting patiently for Monday night when I get home to plug it in, then activate it Tuesday Morning before work and play with it during breaks and lunch.
Here is an Update:
Ordered: 7-15-2010 11:30pmCT
System: 7-15-2010 11:50pmCT
Will Ship: Order Status says...When available.
Received Shipped E-mail: Shipped 7-16-2010 this evening from Memphis, TN
(overnight shipping provided)
Expected Delivery: 7-19-2010 (Monday)
The weekend got in the way! But that's okay! VZW did real good!
ordered 7/15 at 0700 am over the phone
received via FedX at 300 PM
I would like you to post a verification of this order. If what you say is true, there are thousands of people, including me, who ordered hours prior to you and must wait until next week. I don't see how your order at 1130 was processed before these. They will have even more explaining to do if this is the case.
Ordered via phone: 10:00AM July 15th "2nd Day"
Shipped: July 17th
Arrival Date: July 20th
Verizon servers got messed up due to large amounts of orders early in the AM. 23rd still is'nt bad, but definetly not fair for those who stayed up late to purchase it.
ordered on 15th 4am
confermation 15th 4:15 am
no tracking sent to me
called 1 time late afternioon on 15th and they said its shipped will recieve on 16th ( lie)
still no tracking on 16th
call csr 16th on 8am they said it was shipped and it should arrive today(lie)
called 16th 10am csr say it didnt ship out on 15th and it will ship out on 16th and will call me by 3pm with tracking#
no phone call (lie)
7pm on 16th called csr again about tracking. there telling me it was never processes and its on back order
**bleep** about computer glitch.
it will ship out on 23rd(lie)
now forumes saying it will not ship till 27th
runnman wrote: Here is an Update: Ordered: 7-15-2010 11:30pmCTSystem: 7-15-2010 11:50pmCTWill Ship: Order Status says...When available. Received Shipped E-mail: Shipped 7-16-2010 this evening from Memphis, TN(overnight shipping provided)Expected Delivery: 7-19-2010 (Monday) The weekend got in the way! But that's okay! VZW did real good!
i ordered mine way before you...how did you get a tracking number before me?...any VZW reps can answer this for me?
Ordered: 10:00am EST 7/15
Processed: 11:30am EST 7/15
Shipped: STILL NO TRACKING NUMBER
Ordered 7/15 2:28AM
Processed 7/15 6:00 PM
Shipped Who the hell knows
Delivery After it is shipped
Verizon screwed up!
Ordered @ 3:53am on 7/15 via internet
Confirmation received 3:54am
Tracking number rec ---------- NEVER
On phone with CSR 6pm - 11pm 7/15
Call into CSR 6:31am 7/16
Order actual placed 6:35am 7/16 * first time it shows in order system
* Order number changes from original to new #
Call CSR 9:05 am * Still no information for shipping
Call into internet sales 11:30am * Told order would ship 7/23
Call CSR 3:45pm * Still no information
Call into CSR 9:45pm * Finally received tracking number
* Suppose to arrive 7/20
-----------------------------------------------------------------------------------------------------------------------------------------------------------------
Order for 2nd line 6:35am 7/15 Call in to CSR
Confirmation 6:40am
Tracking # rec 7:38am
Order received 10:47am 7/16
So I guess to answer question:
Order placed : 353 am on 7/15
Order actually entered: 631am on 7/16
Tracking number: 945pm on 7/16
to think..it only took 45 hours & 21 phone calls to CSR's to get the info & my order shipped
ORDERED: JULY 15TH, 1103A EST
PROCESSED: JULY 15TH, 1929 EST
ORIGINALLY TOLD WILL BE SHIPPED BY JULY 23RD BUT WHEN I SAW IT CHANGED TO THE 27TH ONLINE, I CALLED TO CONFIRM MY ORDER WAS STILL SET TO BE SHIPPED BY 23RD THEY SAID NO IT'S NOW THE 27TH WHICH IS NO GOOD FOR ME SEEING HOW I LEAVE OUT THE COUNTRY ON THE 27TH FOR WORK.
I ACTUALLY HAD MY SIGHTS ON ONE AT BESTBUY AND WAS NUMBER 2 WENT TO PICK IT UP AND WAS TOLD THAT BESTBUY WOULDN'T HONOR MY UPGRADE EVEN THOUGH I WAS UP FOR A UPGRADE EVERY SINCE MARCH AND EVEN THOUGH THE VERIZON REP THAT WAS THERE TOLD THEM TO DO IT. RUSHED HOME TO GET ONLINE AND NOW THIS. I'M GONNA TRY AND BE COOL BUT THIS BETTER NOT TURN INTO THE INCREDIBLE SITUATION WERE EVERY WEEK ITS PUSHED BACK.
WAS TOLD BY THE CSR THAT HAD I JUST PUT IT ON MY BILL INSTEAD OF PAYING FOR IT, I PROBABLY WOULD HAVE GOTTEN IT ALREADY.
They are putting people who order online at the back of the list because of the online savings. I odered mine 7/15 6amEasternTime still hasnt shipped.
Ordered 7/15/10 11AM. Didn't ship until 7/16, paid for overnight shipping. FedEx website says:
Ordered: 7/15 2:30 AM Est.
Confirmation: 7/15 2:33AM Est.
Processed: still processing
I cancelled my order and will wait for something else.
Hi Tifoso,I’m sorry to let you know that your recent post, Fill in your times: Ordered at x:xx am, actually entered in system x:xx pm, will ship by x/x/10, has been removed because it violates Verizon's community guidelines, which prohibit discussing moderator actions.
Wow, really? All because I asked a VZW employee why she thought it necessary to post information that places the shipping problem on the shoulders of FedEx.
mbishop1113 wrote: Ordered 7/15/10 11AM. Didn't ship until 7/16, paid for overnight shipping. FedEx website says:Service type Standard Overnight - Indirect Signature RequiredShip date - Jul 16, 2010Estimated delivery - Jul 19, 2010 by 3:00 PM
youre lucky...i ordered at the same time and i still dont have a tracking number...did you do it by phone or online?...mine was an online order..
I ordered online
Very disappointed 15-year customer of Verizon:
1) I ordered at 7:00am eastern on 7/15. received order confirmation but no shipping confirmation.
2) called csr 11 hours later. he said don't worry, it'll ship next day even without confirmation.
3) 24 hours later, still no confirmation. sent email to internet order address shown on order confirmation. no response.
4) 30 hours later, contacted second csr. very apologetic, but says order will ship 7/23. no offer of credit or accessories. when i asked, she said she could give me a discount on an accessory.
5) 36 hours later, posted all this to one of these forums. moderator said she escalated it and someone would contact me.
6) 68 hours later. nada. nothing. zip from Verizon!
Now I'm reading about $100 credits, 20% off bills for 6 months, and free car chargers for some customers. Please spread the love Verizon.
Regalroyale96 wrote: Ordered: 7/15 2:30 AM Est.Confirmation: 7/15 2:33AM Est.Processed: still processing I cancelled my order and will wait for something else.
Updade: Somehow I just received a shipping confirmation and my phone should be here by tomorrow. Crazy!
My previous post:
07-16-2010 12:44 PM
and now this....
Here is part of an e-mail that I got on 7/16/10 at 10:16pm:
"Your Online Order has been completed on 07/15/2010 18:07:16 and shipped. You should receive your package via FEDEX ...."
And it is supposed to be here 7/20/10.
Don't know what happened, but at least it happened.
Pre-ordered (waiting list) nearly a month ago.
-I showed up at the store at about 1700 hrs.......all sold out.
Called and ordered by phone at about 1730 hrs
-Told it would ship no later than 7/23, and the CSR told me "and that's at the absolute latest, there should be no reason it
would ship that late, though."
Emailed Verizon today
-Response stated that my device is scheduled to ship on 7/27
I"ve been a Verizon Wireless customer for 14 years. You would think (I know this is crazy) they would appreciate that level of committment to their company and services and actually attempt to rectify the mistakes they have made. I always stuck up for Verizon.
This is the FIRST phone I have EVER been this prepared for.... I've never owned the "latest release" and I planned this one to have it on 7/15. Thanks to mistakes 100% on their end and them being "unprepared" (uh, yea right), I have to wait 2 more weeks.
It's a phone. I have something works fine for now. Just a little ticked off after all the seemingly deceitful methods the company is throwing out there with some of it's long-time customers (not to mention other customers).
I still have not received ANY SORT of "confirmation" or "thanks for your order" emails.......oh, but they billed my account within 15 minutes of me ordering the phone.
Take care of your customers, Verizon!
Chit2001 wrote: I"ve been a Verizon Wireless customer for 14 years. You would think (I know this is crazy) they would appreciate that level of committment to their company and services and actually attempt to rectify the mistakes they have made. I always stuck up for Verizon. This is the FIRST phone I have EVER been this prepared for.... I've never owned the "latest release" and I planned this one to have it on 7/15. Thanks to mistakes 100% on their end and them being "unprepared" (uh, yea right), I have to wait 2 more weeks. It's a phone. I have something works fine for now. Just a little ticked off after all the seemingly deceitful methods the company is throwing out there with some of it's long-time customers (not to mention other customers). I still have not received ANY SORT of "confirmation" or "thanks for your order" emails.......oh, but they billed my account within 15 minutes of me ordering the phone. Take care of your customers, Verizon!
I totally agree on all points.
I've been a long time customer. They have had their ups and downs but in the end, they have done a pretty good job of making things right, that is why I have stuck behind them. This time however, customer service (in my own personal experience) was totally lacking. There were many (thousands??) of orders that fell through the cracks from the customers who were most anxiously anticipating this new device. These people were ready to be the first 'cheerleaders' for Verizon to get a new product out there. And what was the reward for staying up late to be one of the first to order?.....NOTHING. No information, no assistance, no support, certainly no Droid! I personally talked to at least 10 CSR's and could not ever get an answer as to why my order was stuck pending. I ordered my phone at 12:40 AM EDT and got a purchase confirmation. Nothing ever changed after that. In reading the forums here, it seems that this same thing happened to many others. It seems that those who were most anticipating getting this new phone were the ones who ended up getting the 'shaft'
I know my experience was very, very poor. Even more disappointing was that Verizon really had an opportunity to handle the situation better and they didn't. Actually, it really didn't even seem like they cared.
slap1914 wrote: Ordered: 7/15 11:01 AM EST email order confirmation receivedProcessed : 7/15 7:42PM EST per CSR I talked to this morningShipped: ??? Outstanding! /sarcasm
Update
Shipped 7/20
Expected delivery 7/21
Update:
Got it at 11:50am on 7/20/10.
I have had no problems whatsoever with this amazing phone that could just be my last phone ever (for 2 years).
Ordered it over the phone on the 15th at 8AM ET and got it the next day.
I know I'm one of the lucky ones, and I'm not writing on this topic to rub it in to you guys... I originally got the Incredible (after a 3 week wait) and returned it because it wasn't great, and because this beast of a phone is infinitely better...
I'm not writing on this topic to rub in my good fortune, but instead to tell you all to hang in there! When it finally does come, it'll be WELL worth the wait. I've been playing with it for the better part of a week, and everytime I pick it up, I'm still amazed by how awesome it is!
Good luck!
Ordered min 7/17 and got confirmation e-mail 11:01PM. Still nothing else from VZW.
Their website always says, "Your order is currently being processed. Please check back tomorrow." When I read other posts, I would think that it would've at least processed by now and I would've gotten a different message on the site.
Ordered 7/16 5:37pm, Not sure when the order was entered into the system. Wwill ship by Order Status: Your order is currently being processed. Please check back tomorrow. I guess I can't expect to receive this week not sure if I have to wait until after 8/3 to receive.
Ok, so here's my update. I called VZW just to make sure my order was in their system and the first CSR I talked to (Cathy in WA state) was clueless and couldn't repeat basic things of what I had just told her. I spent 29 minutes on the phone with her. She did inform me that my order in the system had a date of 7/20 (not 7/18 as my confirmation e-mail and VZW website lists). This didn't make me too happy so we went around for a little while and I finally asked to talk to the internet services e-care system (that's what she called it). She didn't know the number and sounded like she just wanted me off the phone despite me being very cordial with her. She was feeding me some half-truths so I called her out on all of them and then asked if her supervisor had that number. She told me she would connect me to them but I asked for the number instead so I wouldn't be disconnected. She told me that they would tell me the same thing she said...(NOT!) I didn't really think that the # she gave would be valid anyway...(800-350-2830). I called it and wouldn't you believe it to be the same CSR # that I originally called w/ a different extension! I was right. Maybe I should've put Cathy on hold until I talked with the next CSR.
The new CSR Aisha (sp?) was more professional and wasn't agitated like Cathy was and she had a better grasp on the situation. My payment for the DX wasn't processed until 7/20 (which makes sense if I ordered it on Saturday 7/17 and it takes 2 business days to process a payment. Unfortunately, my phone won't be shipped now until 8/3 instead of 7/27 like the order site said when I placed the order...O'well but at least someone at VZW isn't so new at being a CSR (Cathy) to tell me that the Droid X is a popular phone. No kidding, really Cathy!? Good luck...patiently waiting for my phone now that I know VZW has an order in their system despite what their online order status site says...."still processing..."
Call them like I eventually did. At least you'll know its in their system but don't be surprised if the order date is a couple days past your confirmation e-mail.
Ordered online 7/15 at 7:30 am
Confirmation via email 7/15 at 7:56 am
Email notice of FEDEX pickup 7/15 at 7:12 pm
Received order on 7/16 at 2:30 pm
I am a long-time customer as well. But this is a big company with ?,???,??? customers which inevitably limits how they can personalize their customer interface. It is dehumanizing to the extent that you are one of millions. The only solution is to find a phone company with far fewer customers.
7/15 ordered @ 10:24 PM7/19 called customer service to verify that order was ok, was told will ship on 7/237/21 email sent to internetorders@verizonwireless.com asking about order status7/21 called customer service to verify that order was ok, was told will ship on 7/237/22 called customer service to verify that order was ok, was told that order processed on 7/20 and won't ship til 8/37/23 @ 8:00 AM called internet sales directly @ 1-800-711-7773, was told "our computers couldn't keep up"7/23 @ 8:18 AM finally received email response from internetsales@verizonwireless.com saying that order processed on 7/20, won't ship til 8/37/23 @ 10:00 AM called internet sales again and as soon as I gave order number was told that I had just called in, should stop calling, and should consider trying to use another vendor such as wirefly or amazon7/23 backup order placed with WireFly.com, they are on backorder as well.7/23 @ 12:00 PM order status has finally updated to
"Order Status: Your order has been processed and will be shipped based on inventory availability and shipping method. You will receive shipment notification and tracking details via email."
from
" Your order is currently being processed. Please check back tomorrow."
based on the timing that my order FINALLY updated on the order status page I'm betting that my order fell through the cracks someplace and no one really cared to go looking for it. It is WAY too much of a coincidence that I received my email response and the order status updated right after I called in to the department that actually took the order. Luckily a CSR gave me their direct number as it is NOT listed on verizonwireless.com... check the Droid Incredible forums though...it's listed there.
Ordered mine on 7/15 @ 8 am. Received my phone on 7/16 by noon.
I'm a government employee. I guess my agent just knows how to get it done...
Ordered 7/22
Picked up by fedex (at least from what tracking info says) : 7/25 1:24 pm, and yes it is in a "picked up" stage.
Will be delivered 7/28 because the CSR gave me 2 day shipping instead of over night.
Orderd on 7/24 by Phone.
The lady said it'll be shipped on 8/4.
How come online it says it'll be shipped "by" 8/4 ??
Dizzy, I agree with you.
I was a little confused too since I ordered last Friday, 7/23. When I ordered my phone, supposedly it would arrive between 7/24 and 8/3. Then, when I spoke to CSR on the phone, I got the "it will be shipped on 8/3", which is when I am supposed to get it by. At this point, I am just hoping it gets shipped by the deadline! We'll just have to wait and see.
Would be helpful if the info was all consistent so I don't get my hopes up too much! lol
order mine online on 7/23/2010 11:20 am
processed on 07/23/2010 @ 12:44pm with email notification
called csr said it would ship BY 8/3 if ordered on the 23rd or the 24th
no update on status as of today.
I really hope it ships before the 3rd.
SLOsmiley wrote: Dizzy, I agree with you.I was a little confused too since I ordered last Friday, 7/23. When I ordered my phone, supposedly it would arrive between 7/24 and 8/3. Then, when I spoke to CSR on the phone, I got the "it will be shipped on 8/3", which is when I am supposed to get it by. At this point, I am just hoping it gets shipped by the deadline! We'll just have to wait and see.Would be helpful if the info was all consistent so I don't get my hopes up too much! lol
Yeah in fact i just called again right before, and they said it'll be shipped on 8/3. Now what's the point in ordering it and having it sent on the deadline date. I expected it a little before 8/3 to be shipped. We'll see what happens
GOOD news!
Ordered on 7/23/10
Ontario, CA 7/28/10
ETA 7/29/10
My phone is in So Cal and ETA is tomorrow! I and soooo excited for my very own Droid X
Hopefully you get yours soon too! I will make sure not to go anywhere tomorrow. Like someone else said on these forums, I might sleep on the doorstep to make sure I get my phone
Cheers
Ordered via phone on 7/22, was told several times by different reps that it would ship ON 8/3. Good news...got my FedEx info today and it will be here tomorrow (Tampa FL)!! I think Verizon is a little ahead of what they put online which is awesome and a very nice surprise
mom2mee wrote: Ordered via phone on 7/22, was told several times by different reps that it would ship ON 8/3. Good news...got my FedEx info today and it will be here tomorrow (Tampa FL)!! I think Verizon is a little ahead of what they put online which is awesome and a very nice surprise
Agree'd! Verizon is ahead! Just got my exciting news! I orderd mine on 7/24. Got an email and says i should have it 7/30!
I ordered mine online on 7/15 and got it shipped overnight for free. I also got a $100 credit for the "new every two" program, a $100 discount for ordering online, and another discount for signing a 2 year agreement (that I'd sign anyway). And I got another 10% off because I had found a promo code. I also got a special package deal on an accessories package.
So, in total, I got a Droid X shipped overnight; a car dock, a car charger, a 3 pack of screen protectors, and a clear plastic case protector for a total of $150 and change. So sorry if I can't complain!
Ordered online 7/25, expected ship date of 8/4. Actually shiped 7/28, notified 7/29, due 7/30. Under promise and Over deliver. I like it.
Indeed it is very nice to have them ship earlier than quoted.
Thx VZW/FedEx!
i got my fed ex info today will ship by 7/30 and i ordered mines online on 07/23 11:22am got the vzw confirmation 7/23 12:45pm and i got 2 emails from vzw today with tracking info, im so stoked!!! and i only paid 100 bucks for it. New every to baby!!!
For those that have ordered in store and received their phones, how were you notified that the phone had shipped?
Larry, I did not get mine yet, but I ordered in store and got my tracking info today. It should be here tomorrow but I got an email with all of the info I needed.
Ordered at 7/27/10 @11:30 am, actually entered in system 11:34 am, will ship by 8/3/10
Recieved my shipping information 7/29/10 @1:25 pm
Estimated delivery 7/30/10 by 3:00 pm
Ordered: 7/25/2010 Early Afternoon
Supposed to get it on August 2nd, according to tracking information.
Ordered in store on Thurs, 22 July
Shipped FedEx 2nd Day Wed, 28 July
Should receive on Fri, 30 July
Never received e-mail shipping confirmation despite providing e-mail address both in store and via phone to CSR. Only way I learned that it shipped was by calling store and getting tracking #. When I bought my phone last week the sales rep said that I should receive it NLT 3 Aug...
Yay! Phone arrived FedEx today!!! I am charging it now and trying to get my housework done. It is difficult to get any housework done because I keep messing around with my new phone!
Final Report on Order/Ship
Ordered in Store - 7/23
Email confirmation - 7/28
Arrived at is new home 7/29
Cheers!
My husband ordered via phone at 11:30am on Sunday, July 25, received his Fedex tracking number on Thursday, July 29, package is scheduled to arrive on Monday, August 2.
I ordered online at 12:30pm on Sunday, July 25 - no tracking info yet.
Ordered 7/26 online delivered 7/30. Whoop!
Ordered online 7/29/10 @ 4:52 pm
No other info.......
I have not received any tracking info yet
Here is the status of your order.
Ordered my by phone on 07/28 at 5:50 pm. Still haven't heard a thing.
Website and rep said would ship by 08/04 at that time. Guess I'll call today and see if they can give me a status.
ordered mine 7/27. still waiting for shipping.
rofl. Just Shipped. Ill be getting it 8/2 since its Saturday.
Mine was ordered online at 11:42pm on 7/27. I recieved my confirmation email on 7/31 and will receive my Droid X on 8/2.
Ordered online Sunday, 07/18
Shipped Thursday, 07/22
Delivered Monday, 0726.
Ordered: 7/31/2010 at 9 a.m.
Shipment notification received: 8/2/2010 at 7 p.m.
I ordered on-line on July 28, 2010 at 3:40 pm and received an e-mail confirmation of order right away. I received an e-mail today August 3 that my order was shipped. Expected delivery August 5, 2010. If it arrives as scheduled, not a long wait at all.
Ordered about 11:30 PM on 7/31
Processed sometime before 8 AM on 8/1
Still nothing for shipping.....
Upgrade discount became available the 1st of August, ordered at 8:30am PST and was sent a confirmation e-mail at 8:40am. Still nothing about shipping and still getting the 'will be shipped based on inventory availability'. When I ordered it said will be shipped by the 18th and now it has changed to the 19th. I'm hoping that they get some surprise shipments! My Curve 8330 is entering its final death throes (last night the charger input snapped inside the phone...). Come ooonnnnnn Verizon!
Ordered Aug 2nd, received today.
got my email for 8/5/10 by 4:30 pm i should have it or at least my wife will until i get home
Ordered on July 29th at 11:30pm
Arrived on August 4th at 10:00am
Ordered at 5:30 pm, on 7/28/10. Delivered by FedEx on 8/4/10, 2:30 p.m.
I'm actually more than a little annoyed by all this. I went to a verizon store and ordered on Friday, 7/30. Horrible in store experience, but I'll leave that for another forum, but the guy said it would ship by the 4th. I called 611 yesterday, and they told me no, by the 11th. Now I start looking at the forums, and people who ordered online even AFTER I did are getting ship notifications, and in some cases have even RECEIVED their phones! This is ridiculous, inventory is inventory. NOT cool. Furthermore, online orders get free overnight and I'm stuck with two day shipping. AND online orders get the instant rebate instead of the mail in. Even more ridiculous.
Why even have brick and mortar stores if the service is going to be terrible, and then I'm going to be treated as a second class citizen even after I suffer the horrible in store experience? Not a good showing, Verizon. Treat all orders equally, and get your crap together in your brick and mortar stores.
A little homework goes a long way. I had no idea if I ordered online the rebate was instant, but as soon as I saw that, I ordered online.
As for others ordering after you getting their phone, if that is the case, make sure the order went through. Maybe there is a CC issue or something.
I apologize that you think I'm some kind of idiot by not ordering online. I also apologize that you belive I'm some sort of deadbeat for having my card rejected. However, I can assure you that my DEBIT card was accepted, and the order is active in the system awaiting shipment. I can also assure you that I had reason to go to a brick and mortar store to speak with a consultant about my account, rather than step through the somewhat wonky ordering system that wanted to change my account and remove applied discounts. As I alluded, the rep was terrible, and there was a lot of time wasted, hence my unhappiness with the in store experience.
So instead of getting snarky about my research and reasons for using the retail location, maybe you should take a look at my actual gripe: Verizon clearly does not provide the same level of service to online orders as they do their retail stores. And when the service at the retail location is sub par at best, I believe this is sufficient reason to vent, as I have.
Thanks for your assumptions, though!
Exact same thing here, ordered the same day and was told it would ship early this week. Called *611 and said it would ship out by the 11th. Since we can't even check our orders online if you order in a store you are just left to sit and wait for an email from FedEx. Very frustrating.
Ordered online at 3:30 pm, on 7/28/10. Delivered by FedEx on 8/4/10,1:30 p.m.
tucker973 wrote: I apologize that you think I'm some kind of idiot by not ordering online. I also apologize that you belive I'm some sort of deadbeat for having my card rejected. However, I can assure you that my DEBIT card was accepted, and the order is active in the system awaiting shipment. I can also assure you that I had reason to go to a brick and mortar store to speak with a consultant about my account, rather than step through the somewhat wonky ordering system that wanted to change my account and remove applied discounts. As I alluded, the rep was terrible, and there was a lot of time wasted, hence my unhappiness with the in store experience. So instead of getting snarky about my research and reasons for using the retail location, maybe you should take a look at my actual gripe: Verizon clearly does not provide the same level of service to online orders as they do their retail stores. And when the service at the retail location is sub par at best, I believe this is sufficient reason to vent, as I have. Thanks for your assumptions, though!
You were upset that you do not have your phone yet and that ordering online is overnight shipping along with other concerns.
NOT ONCE did I think you were an idiot. NOR did I think you were a deadbeat. I offered reasons as to why you may not have your phone when you say others do, and that YOU SHOULD CALL to find out why it is not there.
Remember with a Debit card, more will be 'held' than what you need for some purchases. For example, lets say you have $300 presently on the card, you use your card to get $30 of gas. The station not knowing how much you are buying will put a hold of anywhere from $75-$100 even though you purchased $30. This REDUCES the amount another company may have available for a purchase. It can take up to three days for the 'money' to be released for other uses The next company may hold $300 for a $199 purchase to insure there will be money there for the purchase.
Remember you are welcome to vent, However, If you are going to come and complain. we will be here to try and offer ideas as to why you may be having an issue to hopefully help it get corrected.
Ordered mine via phone sales on 7/21/2010. Was told it would be sent 2 day mail and arrive by friday 7/23. I asked VZW rep four times if she was sure about that per the store reps and online site were saying its on back order until 8/2. She repeatedly said she was sure...even said VZW keeps a special "reserve stock" to sell at there discretion. I drank the juice. Called VZW the next morning after not receiving a tracking # via email as usual. That rep lied again and said its on the way.
Called friday morning again and was FINALLY told the truth....."Sir, we aplogize for the inconvenience but your phone is backordered and won't be shipped until 8/2." Smh..........
Confirmation number popped up in email on 7/25.....phone arrived at door on 7/28.
Now I'm back to waiting....this time for 2.2 aka Froyo. Yes VZW...I'm your **bleep**.
Follow Up - Phone Received 8/4 just as promised. Awesome phone
Ordered: 8/6/10 @ 2:45 PM
Shipped: Mondsay, August 9
Arrival: Due 8/11
Did you order on-line on the 6th? Did you add the purchase to your bill or separately pay with a CC?
Ordered online on 8/5 at about 6:30PM. Just getting the message that it will be shipped when stock is available. No date yet.
This is bull excrement. I ordered mine on 8/3 at 12:00pm and was told it won't be shipped until 8/19. I'm hoping the rep i talked to today is just a simpleton. (Better verizon mod?) lol
Ordered 08/05/10 3:30 PM .... checking everyday for something new still waiting for an email ... ... kinda talked to CS and told me would be shipped by 8/23 but might ship a week before that date
