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On my 3rd replacement phone--does VW ever replace a "lemon" with a new one?

Having problem with overheating phone, not holding charge, not able to get into phone. this was 2nd refurbished phone plus new battery and each seems to be getting worse. Now replacing battery, sim card, and new charging cord to see if something is "frying" the battery. Phone gets too hot to handle and afraid of burn potential if held to the face or kept in pocket. Anyone have similar problems and were you able to resolve the issue?

Jim

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Verizon_Support

Hello toothfxr4

I'm sorry your having problems with your device. That's never what we want to happen with any device. I would recommend bringing it to a store for a hands on evaluation. Find a local store here: http://bit.ly/3SdsA

JoeL_VZW

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toothfxr4

Hi Joel, My wife and I have been to 2 different retail stores on 3 separate occasions as well as spending about 30-40 hours on phone with tech support over last 3-4 months. We've had soft and hard resets, 2 "like new" replacement phones, 2 new batteries, new sim card, Like new charger/power cord. Promises to call us back and not delivered on. Review our tech call records for phone 570 954 2189. At first we asked for a new phone to exchange for faulty one, now we are considering having you cancel our contract at no cost to us and we would switch carriers, since you cannot support your equipment. My wife and I are in health care field and rely heavily on our cell communication and she has had more down time than up time and her patients are left in the dark. It was suggested that I use my "upgrade" on my phone to get her a new phone as a possibility. What's up with that?? I'll check back for your reply. Jim

Verizon_Support

I understand how important it is to have a functioning device especially in the health care field, toothfx4. It's very rare for a device to exhibit similar issues such as this.

Is there a particular time that her device seems to overheat? Essentially every part of the phone has been replaced within the information you've provided. Does the head seem to be coming from the battery area or memory card?

If working in an area that has limited cellular service, the device can begin to heat up as it continues to look for service.

YosefT_VZW

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stgmngr210

Having SAME problem, and SAME fight here.

I have my second s4 in two weeks. One overheated to extinction, the replacement overheated to 104 degrees 20 minutes after activation. The loaner s3 got stuck in a boot loop.

stgmngr210

Which translates to: I am not going to do anything for a loyal customer, except keep replacing their phone with the same defective model until they go insane.

Trust me...I'm living it.

Oh, and that crap about heating up while the phone looks for service? HA! I live in DC, and have 3 overheated until they fried S4s in 3 weeks.

Maybe on the upside, Verizon had been made aware of the issue of the phone getting excessively hot, yet still gives them to customers....makes them liable I'm guessing. I truly hope no one gets badly hurt with these phones. Sadly, it seems like that is what it is going to take for Verizon to stop giving them to their customers.

Oh, and don't bother to ask for a credit because you were unable to use the service you pay for with the phone Verizon sold you, and stamped their name all over...they won't do that either.

attila1

Yes, same old line which translates to "we have zero interest in helping you unless you'd like to spend MORE money."

joonhyuk

The issue is that you cannot receive a new device even from Samsung. They only have an agreement to distribute refurbished phones. That's the issue. New devices are going to be purchased separately or through an upgrade.

It frustrates me to see that this is where we are now in a oligopoly where service is determined by only a few carriers and the consumer is stuck with the same horrible service.

Snn5

It has been my experience that VZW will only replace a defective phone with the same model, time after time. This 1 year time frame IDK about. As in, after 1 year will they replace with a different model? I know it usually has to be the same issue every time. I'm on my 3rd-4th unit of same phone in 9 months and all they told me was I could buy a pre-owned phone for $400 (Moto-X) or take $200 off a full retail phone ($600-700) since it was an ineligible upgrade. I'd be interested in seeing how this plays out within the 1 year time and after that period.

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