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Home Button on S-View Case Not working When the Case is Closed After Update to 4.4.2 - Extremely Annoying - Please Help

Hello. I just downloaded the software update to KitKat 4.4.2 on my Galaxy S4. I have only had the update for 3 hours so I haven't noticed what others are saying EXCEPT for the fact that the home button on my S-View case does not work when the case is closed. This is aggravating. I have the S-View case for a reason and now my home button it useless. Please advise on the steps needed to fix this.

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Verizon_Support

paperpromisesx3,

I understand it's important to have full use of your case, let's get more information and try a few steps. Place phone in Safe Mode http://vz.to/1ltfPeS and test function with case. Also, have there been other changes, such as new screen protectors?

AdaS_VZW

Follow us on Twitter at @VZWSupport

paperpromisesx3

I rebooted in safe mode and the home button still doesn't work when my s-view case is closed. All it managed to do was get rid of most of my custom settings.

I have no new screen protectors. As I stated the button worked until my phone downloaded the KitKat upgrade.

--- Original Message ---

Verizon_Support

paperpromisesx3,

Sorry to hear the fix was not so simple! Let's get that working for you again. Try backing up and resetting the device: http://vz.to/1mixEwp . Retest and let us know how it's working.

BrianP_VZW

Follow Us on Twitter @VZWSupport

paperpromisesx3

with all due respect, I am not going to reset my phone. it has taken a lot of time to get it set up and organized. Is there a way to backdate it to a previous android version? this is related solely to the kitkat update

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