Samsung 3S Email not working after update

After updating my and my wife's OS to KitKat 4.4.2 on Saturday 6-28-2014 our email will not update. It just says Last updated: 06/28/2014 and will not receive emails.

The only thing I have seen that may work is a factory data reset. Does anyone else have a solution???

Accepted answers

Robby367

Deleting our email accounts and adding them back worked for us.

Thanks

All comments

BaritoneDM

I have the exact same problem after Kit Kat upgrade. I can send email from the verizon client on my s3 but cannot get email.

Katjaf

Same problem, someone help, not sure what a factory data reset is? This is ridiculous!

Verizon_Support

Robby367 lets get you back in action! We'll get to the bottom of this issue and ensure you can stay in touch on the go! What type of email account do you have? Are you able to send emails?

AshleyS_VZW

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Verizon_Support

BaritoneDM,

I apologize for the problems you've had with receiving emails, I know how important it is to receive them, so let's get it fixed. What's your email provider/server? You can try removing it to refresh the credentials and connection. Go to Applications>Email>Menu>Settings>Delete>Select Email Account>Delete>Confirm you want to delete. Then, re-add it and keep us posted.

AdaS_VZW

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Theresa92352

I tried the advice above to delete the email account. That was fine. Then I tried to add an account and as soon as I go to add the email account, there is a painful 15 second lag, then it goes to a black screen, and eventually it says ""Email isn't responding. Do you want to close it?" Wait/ok"" after about 2 minutes. My phone is completely fracked up and slow. This is frustrating beyond belief to the point of me being absolutely furious. Pushing this out and getting it on the 4th of July? Seriously? Customer support is where? I use my phone for business and I can't use it, period.

Verizon_Support

Katjaf,

I am sorry to hear of the issues you are having with retrieving emails on your device. I would definitely suggest performing a factory reset on the device. Please make sure you back up all your information on your device before performing the reset as a factory reset will restore your device to its original settings. Here are the steps to performing a factory reset.... http://vz.to/1n4WwIY

LindseyT_VZW

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Robby367

Deleting our email accounts and adding them back worked for us.

Thanks

Katjaf

You are lucky, It will not connect to the server, ugh! How do I back up my data? Mainly pictures and texts. I am not so smart phone savvy. The texts are more important then the email.Thanks

Katjaf

Unable to connect to email server to verify account information. No response from server. Now what???

Ann154

Have you verified the server settings you are using are correct?

Verizon_Support

Robby367, thanks for keeping us posted. We're pleased to hear that your e-mail issue has been resolved at this time. However, if you ever need device support again, it's just a click away: http://vz.to/1kDL3MI

Lasina_VZW

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Verizon_Support

Katjaf,

Let's get to the bottom of this mystery for you! What email are you trying to use? Are you using the native email app or a third party application? Are you connected to wifi or our network?

KarenC_VZW

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