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One contact not receiving my text messages

A contact of mine does not receive my text replies. I have powered down and restarted my phone several times, deleted the contact and reloaded this contact several times manually, reset my phone to factory settings and resynced my contacts from Verizon. This contact still does not receive my text replies. What do I need to do to resolve this issue?

Comments

Verizon_Support

Loribrwn,

You've done a lot of work and I thank you for explaining what's already been tried. You're definitely on the right track! What make/model phone do you have and what kind of phone do they have? Have they checked to see if they accidentally blocked your messages on their phone? I recommend doing things in this order:

1. Write down their contact info

2. Delete all texts from/to you and them from both phones

3. Have them write down your contact info

4. Delete your contact from their phone

5. Delete their contact from your phone

6. Try sending a text to them by manually dialing their number (do not add them into your contact list)

Let us know how this test goes and the missing info, and we'll take it from there!

SarahO_VZW

Follow us on Twitter @VZWSupport

Loribrwn

Hello Sarah and thank you for your reply. Unfortunately, the steps you outlined did not work, we still cannot connect via text. I have a Samsung ATIV and my contact has a Samsung R455C. My contact has no problems texting other people with smart phones like mine, this contact just does not receive my replies. I can call, leave a voicemail, but replying to text messages does not go through.

Verizon_Support

Your patience is greatly appreciated LoriBrwn. Let's look into this a little deeper. May I ask is the contact that's in question a Verizon customer? Also, are you and the contact using the stock text app? Did you download any new apps prior to having this issue? As you share the details then we can continue to troubleshoot.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

Loribrwn

Hello,

The contact in question is not a Verizon customer and we are using the stock text app. The only difference is the recent update to my phone (extra settings).

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