I am not eligible for an upgrade until October. Meanwhile my phone is useless - something is wrong with the microphone and calls drop because people cannot hear me. I've contacted VW at the store and on line and in a chat, and they tell me I can buy a new phone for $600 (wowie!) or wait until October. The "Edge" program is nothing but financing. Why would I want to finance a phone?
I can buy an unlocked phone at Best Buy for practically nothing and sign up with AT&T. Why would I stay with VW if they have so little interest in keeping a long-time customer? This two-year lock in is a big mistake. I will never do it again. (BTW, I did not drop or damage the phone. It's just not working properly.)
Just frustrated and venting. Am I missing something here?
