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Group text messages - won't download/take a long time to download

This is a recent issue - maybe started two, three weeks ago. My phone is a One, updated to 4.4.2

Whenever I receive group text messages sent by someone I've already received texts from, the text shows up as "downloading". These are just text messages, no videos/pictures/HTML links. The download fails 9/10 times and I have to either wait a couple hours ( ! ) or constantly hit "retry download" for it to show up. I haven't noticed this problem with messages from numbers not saved to my contacts - in fact, there was a period of time where friends of the person who last owned my phone were sending group messages and I got every single one of those immediately, including pictures/videos.

These group texts are for work, so while I haven't had a download completely fail and I can't read the message, I don't want to risk that happening.

Comments

Verizon_Support

kp89, we don't want this to be an ongoing issue for you. Are you connected to Wi-Fi when attempting to upload a group message? With the recent software update, you will need to disable Wi-Fi and connect to our network to upload multi-media messages. Try it and keep us posted.

LasinaH_VZW

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mollycule

I have been having this same issue for quite a while, probably also since the update. Turning off the wifi did work this time, I was finally able to receive the MMS.

I think it is unacceptable to have to switch off wifi to receive group texts/MMS. Why would this be a feature in the update? Is it a bug? Are you working on fixing it?

Verizon_Support

mollycule,

We don't want this to be a reoccuring issue for you. What zipcode are you in? Has anyone else noticed the same in your home or is it just your device?

SandyS_VZW

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mollycule

I'm the only one in my apartment, so I don't know. Zip code 45431. When I was researching this issue, I saw several places that wifi needed to be turned off in order to receive MMS's after the 4.4.2 update.

roshmyer

I began experiencing the same issue this week when, after approaching my data limit, I turned off Mobile Data. Now even when on Wifi I cannot receive group messages nor picture messages -- the rest of my texts come through fine. I am in zip code 29412 with software #5.28.6. Will not turn on Mobile Data until the new billing cycle starts and this seems like a ridiculous solution to receive group texts...turning off wifi!?!

stuperman

that disgusts me. I'm having the same problem and i will tell you right now that my contract is up in 6 weeks and if that is going to be the solution to the problem at hand.....see you later!

terr5178

Same problem here. A month or so ago sending and receiving group messaged wasn't a problem. Verizons explanation of turning off WiFi is b.s... Verizon, there is a problem now that didn't exist before. Fix it and don't give you paying customers lame excuses... I meant answers!

madgamingmax

Has or will this be fixed? I have issue with my phone downloading group messages also.

Liz9

I have been having this problem for about 6 months (since there was an update to my phone).

I have a Droid Razr M and anytime I receive a group message or a picture message (anything labeled "multimedia") it takes a very long time to download, ranging from several minutes to several hours - even overnight! This was not a problem before the update. I saw your recommendation to turn off WiFi, and just tried it with a message my daughter sent me last night, and the picture did finally come through. But I agree with other people's opinion that this is not the solution, especially since this was not a problem before your "update" - The idea of having to turn WiFi off and on regularly to receive messages is just ridiculous. And I am sure that I have had this problem when I am away from my home and have my WiFi turned off already.

Obviously there is some "glitch" that needs to be fixed!! With today's advanced technology, there is really no reason for this. A friend of mine has the same phone, and same problem. And another friend has a Samsung Galaxy and has similar problems too.

EarlTash69

I've been trying to send a picture message. Takes for ever to send a less then 1MB size picture. I only have a 3MP cam on the phone. The cell only has 3G, but u'd think it would send such a small file in less then 15 minutes.....Geeeeeeee..... When i had PagePlus it would send the same size file in 30 seconds. Same towers.....

EarlTash69

Make that....30 minutes now n it still says sending.....WTF..?

Verizon_Support

Your time is vaulable to us, earltash. 30 minutes is a long time to attempt to send a message. Which make/model phone do you have? Are you currently connected to Wi-Fi? Are you able to send a standard text message with no issues?

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

EarlTash69

My cell is a LG Optimus zone 2 running only 3G on Verizon from the local Walmart.

I can not send a picture message threw wi-fi, has to have data turned on.

I can sent a standard text without a Picture in like 5-10 seconds.

I can send a email with a picture threw wi-fi, and most times i send Pictures this way if i have wi-fi around.

Momikey007

I m sorry Verizon but I call [removal required by the Verizon Wireless Terms of Service] . I too have group text problems after the upgrad. My wife refuse to do updates on her phone and now I know why. Her phone work fine on group texts with wifi on. You guys are trying to do to us like Apple does to there cust and that's not cool!!!!!

nofaz

I'm having the same problem receiving group texts from my family whether or not there are pictures attached. I've waited OVERNIGHT at times to receive messages when part of a group text. Orginally I thought that the problem was a format issue between Apple's product and Droids or perhaps if there was another carrier involved. I accidently discovered the problem was wifi when I noticed that I had no problems when away from home or work.

It seems to my untrained mind that Verizon installed this problem with an update, when will they solve it and as a

side note, what additional value where they trying to give us as customers by making this obvious error?

VERIZON: I'd like a response please.

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