Missed the bit about 'don't activate your device just yet...' and I did just that. Needing help to recover contacts etc. from a deactivated Samsung Convoy and transferring to a Casio G'zone Ravine; the now active phone (minus the contacts). Initially the Ravine was listed as an option in the "old/new" device lists, it's no longer an option for some unknown reason. Any suggestions would be greatly appreciated. Thanks.