Child Item

Site Totals

61412 Questions Answered 270 Categories

Dropped calls and no text. Verizon rep says sorry you have no insurance.

Anyone have problems recently with Samsung s4? Everything works on the phone including in house wifi but connection with Verizon is more miss than hit. Which means dropped calls and problems sending out text. I went to the Verizon store on 7600 South in Salt Lake City and all the guy could tell me was sorry you have no insurance on the phone. I want to say the guys name was (removed) but it might as well of been (removed) because he seemed to chuckle that I would go to them for help when I don't have insurance. The problem started about two days ago.

Edited as required by the

Message was edited by: Admin Moderator

Comments

Now_is_the_time

Reading the other post. It seems I might try getting a new Sim card. And there is a good chance that a recent update has messed up my connectivity to Verizon.

Verizon_Support

Hello Now_is_the_time,

Help is just a posting away! It will be my pleasure to partner with you and get your calls working properly and reliably. Let's start with what zip code are you in? Also, can you provide us with the exact android and software version that you have installed on the device? Can I assume that there isn't any physical or liquid damage on the device? As you share the details then we can customize a solution for you.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

Now_is_the_time

I ended up going to the Verizon store at Jordan Landing who were much more willing to help. They ended up switching out the sim card twice. Then they ended up defecting the phone and sending a new one.

Right now the new phone works great. No issues. I'm scared to do the software update and I have just be hitting the back button to exit out of the update software, pop up window. I think I'm going to wait a month so that any bugs in the new update will be worked out by the time I update. I don't want to have to go through this again.

Child Item