I have been a Verizon Wireless and FIOS customer for as long as I can remember. The last 2 months has been the worst customer service experience I have ever had. I own a Samsung Galaxy S4 that I purchased through the Verizon trade-up program. Initially I thought this program was a great idea for folks into technical gadgets to trade-up to the next best phone on the market. Over the last month I have called customer service numerous times regarding dropped calls, no service, and most recently my Samsung S4 will not send or receive texts within 20minutes, it will not operate effectively with the limited apps I have on the phone and I must reset the phone 5-8 times per day to make a call. I called Verizon Wireless customer service multiple times. The last call revealed an error within the software that is not yet fixable for weeks or maybe months according to the technical advisor. Like many other customers my phone is the lifeline to my world outside of work and paying a premium for a service is more than affordable as my lifeline. To date Verizon will not honor a warranty on this phone (which is within warranty) and it took a similar act of congress to get the truth from a willing tech. This is terrible and beyond disappointment. I just ordered new service from the shit pile called AT&T and I hope that in the smallest regard I receive better service from them than I have experienced from Verizon in the last 2 months. I purchased a phone, I expect it to work and if it doesn’t I expect you to honor your promise of service. You failed. Want to make it right? Give me a call!
