Where can I find detailed instructions on transferring message and call logs ?

SGN3newbie

I failed to find good info on this using search etc. I switched from Droid X to Galaxy Note 3 recently. On Verizon Cloud, it tells I have the logs uploaded but my Galaxy Note 3 does not display them and I am unable to download the logs into my new phone from Verizon Cloud. Thanks in advance for any help.

Verizon_Support

SGN3newbie,

Let's look further into this! When you open the Verizon Cloud app from your new phone and tap menu (upper left corner) are you able to select the type of files you want to restore to the new phone? Please share. I recommend you connect your phone to Wi-Fi to complete the process. Thank you.



TominqueBo_VZW

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