How do I re-gain access if I get locked out of my device?

I cannot get into the phone, I am using fingerprint for entry and it did not read. I want that removed after I get back in.

Accepted answers

jeffs55

I got Samsung in chat and they walked me through a factory reset. I lost all data but needed my phone then. At midnight last night, chat was unavailable from Verizon.

All comments

Verizon_Support

jeffs55,

Oh no, let's regain access to your phone and get you back in business! Is the phone not recognizing your touch? Have you tried to do a soft reset and retested?

KarenC_VZW

Follow us on Twitter @VZWSupport

jeffs55

I got Samsung in chat and they walked me through a factory reset. I lost all data but needed my phone then. At midnight last night, chat was unavailable from Verizon.

Verizon_Support

jeffs55,

We apologize as our Chat is only available until 11PM. Was Samsung able to get your phone back in business after the hard reset?

KarenC_VZW

Follow us on Twitter @VZWSupport

jeffs55

I was beside myself and yes Samsung got me up and running but can you imagine doing that hard reset in a chat? It was not fun.