Child Item

Site Totals

61209 Questions Answered 267 Categories

Galaxy S4 Overheating

SalKhan

My S4 is overheating primarily while using Maps/Navigation while mounted in a cradle in my car.

It will actually notify me with a popup saying "Your device is overheating. X Applications have been forced closed."

[X = Number]

And now recently, it attempted to shut down my device because it was too hot.

Seems to happen more KitKat.

Comments

Ann154

I always made sure to keep my smartphones out of the direct sunlight and if possible over a cool air vent to keep the temperature of the phone at a safe level.

unknown

I've noticed the same thing, post KitKat update, on my personal S4. I never had the issue prior to the update.

Now, here's the catch... I also have an S4 for work. That one doesn't overheat. It has significantly fewer apps than my personal phone and the 8.0.0 version of GoogleMaps. My personal S4 has version 7.5.0 of GoogleMaps.

My plan is to update the GoogleMaps version my personal phone and see if it helps.

irishdad49

I have the same issue when running Google maps and gps. It alerts me it has to cool down. It happens while plugged in and using this app. I have had this phone for two months.

TGodess

I am also having the overheating problem. No help at the store after waiting for over an hour to talk to someone. It overheated today while using navigation. It was NOT in the sunlight, NOT in the dock. I consider this a safety issue because the phone shuts down in the middle of navigation. All of a sudden I had no information while driving in an unfamiliar area! It is unacceptable to me to have to stop and put such an expensive device in front of the A/C so it can work!

unknown

Updating GoogleMaps to 8.0.0 fixed the issue for me. Give it a try!

Ranen

Exactly the same here - with navigation and after KitKat upgrade. Happens on two phones, mine and my wife's.

Google Maps is 8.1.0 and no change.

I also wiped the cache partition, didn't help.

I called VZW support that found nothing on this problem in their support database. Kind of strange, given the number of reports on the same issue.

Looks like the only thing left to try is factory reset.

Mirro

Same problem here. Started after update to KitKat. I wish I never updated. I drive a lot and GPS is a necessity for me. I hope this is fixed soon.

tbo27

I use a Garmin plugs right into car charger. This way I'm not using the phone in the car and doesn't get hot or use data

TommyO2014

Same here - seems to be happening quite often these days...

GrouchoS

Just got a new S4 about a month ago with KIT KAT and noticed today it started to shut down because of overheating. I was using multiple apps while it was charging. I also have it enclosed in an Otter Box. Could enclosing cause it to overheat more? Also I have an ANDROID lost app that went off by itself and started an alarm during the cooling down process. Any thoughts?

chad5840

Same issue with my Galaxy S4 when using Google Maps + GPS. I have to turn on the AC and hold the phone in front of the vent so it cools down enough. On long trips I have to do this multiple times.

Android V 4.4.2

Tazz3069

Have they fixed this issue?

Child Item