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no 4g service

dbick1989

Hi everybody.

So for the past 4-5 months I haven't had 4g service on my RAZR xt912. I know that I am in a 4g lte zone,

but all I get is 3g

If I am in a no service zone for an extended period of time, when I get service back it is normally

4g, but it only lasts for approximately 2-3 minutes, I'll lose all service completely, and it will

Return as 3g service.

I know it isn't my sim card because I've placed it in my girlfriends phone (also an xt912) and it

Retains full 4g service with my sim.

I'm out of options, I've tried numerous factory resets, which give me 4g for again 2-3 minutes,

But then returns to 3g, and I've read many things online, but nothing works.

Any help would be appreciated

Comments

Verizon_Support

Let's explore options to resolve this issue dbick1989! Please ensure that you have LTE/CDMA selected as the preferred network mode http://vz.to/1lFzFCE Also, please share your ZIP code to check your area for 4G signal.

AntonioC_VZW

Follow us on Twitter at www.twitter.com/VZWSupport

aldophx

I've been having the same issue. I've been in the same location with other verizon users and they get 4G and I'm still stuck on 3G. Truly frustrating.

Verizon_Support

We want to help you get back to lightning fast 4G LTE speeds aldophx. What specific location are you referring to? Please share your zip code and device model. Is this indoors or outdoors?

AdaS_VZW

Follow us on Twitter at @VZWSupport

mystique707

I have the same problem. To the point that not even 3g shows. Sometimes its only 1x. I have a samsung galaxy 4. I live in 29708 which has 4g lte. This happened with my previous phone also. I am going on 2 yrs with this phone. Same thing happened before

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