Occasionally my phone goes into sleep mode and won't come back on. I've tried the home button and the power button but it won't come back on. Did I get a lemon?
I sent my phone to Samsung for the second time. I got it back over two weeks ago and the issue has not happened since. They had to replace the screen. So if you are having this issue I would contact Samsung for support.
The Galaxy S 5 is such a great device. I want to ensure that you're able to fully utilize it. Do you notice a pattern to when this typically occurs? Such as when the charge gets low, after using a specific app, etc. Any additional information would help.YosefT_VZWFollow us on Twitter @VZWSupport
Mine does this also. The two buttons on the bottom light up but the screen stays black. This is my second phone (exchanged the first for doing this during the two week grace period) and it is also doing this. The only way to get the phone back is to pop the battery. It isn't a screen setting. There is a thread about it here also of many others who are having this issue. Any assistance in solving this issue would be great.
Android Forums at AndroidCentral.com
Hi Amemmes,Thanks for the details! Do you notice this issue occurs when the device is in a particular application? Do you lock code setup on the device? Did this issue start happening immediately after activating the device? Place device in safe mode to for a couple of hours to see if the issue occurs http://vz.to/1o4BfPC . Thanks,PamelaF_VZWTweet us @vzwsupport
No there doesn't seem to be any consistency to when this happens. I do have pattern lock activated on my phone. With the first phone it happened the second day and about every other day after that. With the second phone it happened the third day and then didn't happen for a week and half and now has happened about once a day since. Putting it in safe mode for a few hours is not a good test because there is no known way to make it happen. I usually go 24 hrs at least without it happening so putting it in safe mode now for 4 hours doesn't prove anything.
I am having the exact same issue and I have had my phone for a few weeks. I haven't bothered trying to get a new one bcz I haven't seen anyone who says that has fixed the issue. So, I have just been trying to wait for a fix. The frustrating this is I have a perfectly functional S4 and the S5 doesn't work right....
this is not good if there is ever a need to make an emergency phone call, could cost valuable time.
