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Bluetooth headset problems post-KitKat

I've been able to solve most of the issues caused by the KitKat update (at least the ones I've discovered so far) — except one: No matter what I do, I cannot get the phone to see my Plantronics bluetooth headset as an available device. I gather from looking around that I'm not the only one experiencing bluetooth issues. Help, please.

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Verizon_Support

goldenc We're glad to hear that your device is functioning better since the update. Let's get your bluetooth to connect also. Have you tried to clear the cache and data for the bluetooth setting? Go to settings, apps, all apps, bluetooth, bluetooth dun and bluetoothe le then select each and tap clear cache or data and forclose each. Restart the phone and bluetooth device then retest.

Sheritah_vzw

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goldenc

Didn't work: The only available app option was Bluetooth Share. I cleared

the data on it because it wouldn't let me clear the cache. Then I reset the

phone. Next idea?

On Sun, Jun 1, 2014 at 6:17 AM, Verizon Wireless Customer Support <

Verizon_Support

Let's explore other option goldenc! Try connecting while in Safe Mode http://vz.to/HcISAL Keep us posted.

AntonioC_VZW

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goldenc

That didn't work, either.

Is it noteworthy, at all, that I had none of the bluetooth apps listed by

the first customer assistance person? When I downloaded the KitKat update,

I lost several apps, like Google Calendar, and had to replace them. Is it

possible that there was a bluetooth-related app that vanished?

On Sun, Jun 1, 2014 at 7:56 PM, Verizon Wireless Customer Support <

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