I have had my LG for a couple of months and my visual voicemail was working fine and then about 2 weeks ago it completely stopped working. I have spent many hours on the phone with tech support as well as going into the store for an additional 1.5 hours just to be told that they cannot figure it out and will send me a replacement. I received the replacement and still could not get the visual voicemail App to work. Called tech support yesterday and was told that there was a new operating system installed and that was the cause of my issues. The tech got into my account and made necessary adjustments and told me that all I needed to do was shut off and restart my phone. When I restarted my phone and went into my voicemail app it stated that I have an incorrect password. My replacement phone was only able to access the visual voicemail once I performed a factory default reset. I do not want to do a factory default reset on my original phone if at all possible. Is there a way to reset the voicemail?
