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How can I cancel my contract with Verizon without any fees because Verizon has failed to provide me with a workable phone for over 2 months despite many hours talking to tech support and several replacement phones, batteries, power cord, and sim card

How can I contact a representative of Verizon to help me cancel my contract so I can switch carriers to get a phone that is reliable and a Co. that supports its products? Verizon seems to have many blocking scripts or dead ends when trying tio contact someone who can help the customer. How can I get around the blocks and get to someone who can directly answer my questions? I have one of those "hot" phones that were recently seen on the news, yet no one seems to be able to help me resolve the issue. I have no idea where this comment goes, or who reads it?

Jim R

Comments

mrw1973

Good luck with that. The only thing I found that works is contacting the BBB and filing a complaint. It's the only way you'll get a response from a manager who can actually accomplish something.

ynggrsshppr91

The phone is your responsibility, if it's before the 1 year warranty you can get defects fixed by the Manufacturer of the phone. If you want to leave pay your termination fee, or find a carrier who claims they will do it but don't really expect it to happen either.

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