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Limited 4G connection, apps stop working since KK upgrade?

Well it only took about 7 minutes to load this page...I no longer get 4G consistently, have cleared cache and am not willing to call customer support due to ongoing "unusually high call volume". Not unusual anymore! Any ideas from users with the same issues?

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Verizon_Support

jamilynm We're glad you reached out to us here. Our call volumes have increased and we apologize for the long hold times. However, we can help you right here. We understand there have been issues since the Kit Kat update. All manufactures which released the update working on a fix. In the meantime, some customers have found success with basic troubleshooting. What specific apps are not working?

Sheritah_vzw

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@VZWSupport

jamilynm

Facebook, words with friends, Google, internet is spotty and slow. It is what is. Or rather, it is what it WASN'T, which is crap. Thanks anyway.

Sent from my Verizon Wireless 4G LTE DROID

Verizon_Support

jamilynm,

Sounds like a couple of things taking place with it. Let's get to the bottom of this. What model device do you have? When you wrote that you have cleared cache do you mean the app cache or did you wipe the cache partition? Have you checked the Google Play Store to ensure all app updates have been installed? Have you uninstalled and reinstalled or reset apps that have been having trouble?

BrianP_VZW

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jamilynm

I cleared the app cache, disabled some, and as I've said before I get update notifications for apps every single day. I couldn't even place a call standing outside my job yesterday, as I had no signal.

Sent from my Verizon Wireless 4G LTE DROID

jamilynm

What do you know - I have less than one bar (signal strength) available and can't load the internet on my phone. Daily problem....and yet- I pay for service. That I don't get. Doesn't make sense to me.

Sent from my Verizon Wireless 4G LTE DROID

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