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VERIZON MESSAGES PC App

I am trying to use the Version Messages Desktop App for the PC using Windows 7. I am able to correctly register my phone number with the app. I even get a text msg on my phone stating "VZW Free Msg: Your device has been successfully registered with your integrated Messaging Account..." However, the application will not connect. The little circle icon next to the pencil icon keeps spinning around and around with no success.

Eventually I get an error message stating that VZW messages was unable to connect.

Things I have already tried

Disconnecting my device and reconnecting it
Turning off windows Firewall
Uninstalling and reinstalling the application

Comments

Verizon_Support

I'm sorry your having issues lurch3777. Did you download the application from the google play store to your phone? Also try power the phone off and on.

KinquanaH_VZW

Follow us on Twitter @vzwsupport

lurch3777

no I downloaded it from Verizon Wireless website found here

Verizon Messages - Verizon Wireless

The icon that says "Download Desktop App"

lurch3777

So... can I get some help with this?

Verizon_Support

lurch3777,

We would love to assist you further with this issue. I want to make sure the Verizon Messages app on the phone and the Verizon Messages app on the desktop are running the same version. If they are currently running two different software versions it can cause issues with the sync process. How long have you had the Verizon Messages app on the phone? Is the Verizon messages app up to date on the phone? Please uninstall and reinstall the application on the phone and the computer and then reinstall both and test.

LindseyT_VZW

Follow us on Twitter @VZWSupport

lurch3777

That's interesting that both would need to be on the same version. As I understand it my phone could be off and the desktop app should still work?

I uninstalled on both the computer and the phone. After both were uninstalled I reinstalled on both. AND I'm still having the same issue.

I've had Verizon Messages on the phone for a couple months now.

Phone is using version: 5.1.1

Desktop is using version: 1.0.4.0

They seem to both have a different version scheme.

Datahero

Lurch,

I wouldn't bother any more with the Desktop application. My experience was that it simply could not be made to work (see my other posts for more details). Believe me, I tried real hard.

I think you would be FAR better off using the web application which, as nearly as I can tell, is superior to the desktop app in every way and does not hang (yet).

Check it out.

If you have some reason that you absolutely must use the desktop app, then you have my sympathy.

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