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LG G2 upgrade 4.2.2

Since the upgrade yesterday my phone is using power at alarming rate. Even when not using phone in 1 hour it used 17% of it's power, I have adjusted power saving methods that I used before. Phone previously went 3 days without charging.

The upgrade also removed one on my apps (navigator) and I can't find "GPS" on my drop down menu, has it been changed to "Location"?

Also my text messaging is messed up. Some of my texts aren't going through for 1 hour.

Very sad, loved this phone prior to upgrades yesterday. Today not so happy.

Comments

drewzytoo

TOTALLY agree! Both my son and I have the LG G2. Up until yesterday it was one of the best phones I've ever had. Now it's just like the others! Missing apps....added bloatware (Isis Wallet), unreliable texting, battery drain by a bunch of stuff I don't even want on my phone but can't remove! It's CRAZY.

unknown

Go to Setings then Location. If that is turned on turn it off.

Verizon_Support

Rowz,

Thank you for reaching out to us. I am very sorry to hear of your troubles since updating your device to kit kat. There is no known issues with this problem currently. We definitely want to find out what could be the cause of this. Normally with any software update we suggest doing a factory reset. All information should be saved by either your google account and or your SD card. Here is the steps to completing the reset http://vz.to/1ijaOhZ. Please keep us updated if you see any changes.

Thank you,

TonyG_VZW

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Snn5

FDR did not fix issue. I got a replacement today. Immediately FDR upon powering on 3 times. Charged to 100% and left plugged into AC outlet while downloading update and installing update. Then FDR 3 more times. Everything is working so far. SMS sends and receives timely, tapping shade/pull-down bar turns off/on screen without going to date window, power button no longer ends call, BT works, battery is just as good as JB. I'm sure something will pop up, but so far, none of the usual gripes.

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cg379

I'm also having terrible problems with the G2 since the upgrade and am getting the run around. Took it into the store and they said they hadn't heard of these problems (this seems to be what all Verizon employees standardly say when presented with a problem). Texts would not go through. The screen hangs when a button is pressed so I can do anything but maybe get to the Home screen. Power has been draining completely within a couple hours of full charge! And now tonight phone went down to 0% without even being used. It would not accept charge from the wall, is only now charging from USB connection at glacial pace. I bought phone at Best Buy. When I took it there they said Verizon handles returns of defective phones no matter where purchased. Took it to Verizon store and they said Best Buy has to handle it under their warranty. The girl just took out the Sim card and put it back in, saying that would cure all touch screen problems - not. It did nothing to improve it. Who is supposed to handle this as I need this phone replaced?? I've never had to spend so much time just keeping a phone charged and able to be used. Disabled location as much as possible with Google being basically in charge of phone, but that didn't help the battery draining.

Verizon_Support

cg379 We certainly want to find the best solution for your device issues since the update. We will cover the phone under warranty, provided there is not any physical or moisture damage. Before we replace the phone, we want to make sure all troubleshooting has been completed. Has there been a master reset performed?

sheritah_vzw

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paulyjsob

I've had nothing but problems after the upgrade as well. I did a full reset (twice) and its still not right. WIFI acting up, bluetooth using battery when its NOT on, crazy quick battery drain.

This WAS the best phone I've had until this update. I wish I could go back to the previous release.

Clearly Verizon, there is a problem. My wife's G2 is also experiencing higher battery drain.

Rowz

My phone is acting better since I reset to factory settings, lost all my pictures though. Verizon still seems to be saying they haven't heard of this problem. My partner was all set to go out and upgrade to LG G2 because I loved my phone so much. Good thing this happened now and she can get a different phone, and possibly a new carrier. Not happy at and I also wish I could back in time.

Verizon_Support

I know it's important to have consistent performance from your device paulyjsob! An update should only improve it. When you reset the device, was this done on both you and your wife's? In addition, was this done as a complete factory wipe or did you restore? http://vz.to/1huDYPs

JonathanK_VZW

VZWSupport

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cg379

No master reset has been done. Only thing done at Verizon store was to remove Sim and put it back in. The phone is at full charge now so long as it stays plugged constantly into my laptop. I checked and it has Location in Battery Saver and turned off all Google voice search. I always have Battery Saver mode on and run Juice Defender in Balanced mode routinely to save battery.

Verizon_Support

I want you to love your G2 as much as I love mine Rowz! I'm sorry to hear of the difficulties experienced with your update. I'm pleased to hear it's working better after the factory reset. This may be needed after an OS update due to app conflict. Where were your pictures stored prior to the update? Did you have Verizon Cloud active? This should have stored your pictures in the cloud even if they are no longer on the device itself.

JonathanK_VZW

VZWSupport

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Verizon_Support

Thanks for the additional details cg379. It sounds like you may be experiencing app conflict with the new OS. I recommend testing it in safe mode for a full day. In addition, have you tried running the battery down to near zero and then giving it a full charge with it powered off? http://vz.to/QyxNQD

JonathanK_VZW

VZWSupport

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joelukes

Both my wife and I are having similar issues. Losing over 30% of battery overnight when before the kitkat upgrade we would only lose 2-3%.

This new software is awful

unknown

The software is fine. Obviously there is something on your phones causing the issue. My phone has been working just fine if the software was buggy it would be affecting everyone. I've gotten as many as 85 hours on my G2 before it got below 15% since I upgraded to KitKat. Explain that?. Try turning off Location. Also you battery stats will tell you EXACTLY which process is causing the issue so a simple check will answer your question.

ninga72

I installed the new software this morning about 9am, with a full 100% battery- normally I go 3 days on one charge- I sent 15-20 text messages, checked Facebook for about 5 minutes and played 2 round of candy crush. No mobile data on except for the FB time, and not using WIFI- my battery was dead at 245pm.

My phone has been hot off an on all day. I have had to power it down several times. It is taking 10-15 minutes to send a text message- my husband, who has the same phone, was sitting next to me texting away so it wasn't the signal- its this update. It has messed up a perfectly great phone!

joelukes

Why should I have to turn off location when it worked fine on jelly bean

And of course I checked my battery stats and Android system is causing the drain but because I can no longer use better battery stats since the upgrade to determine which specific action within Android system is causing the excessive drain.

I know plenty about the phone and the technology. Something is buggy with the update. I shouldn't have to disable things I was using prior to the update to make my phone work

mbanks21

I now officially hate my phone. This is apparently a WIDESPREAD issue that Verizon is doing nothing about. My phone is WAY slower. Is lags, the touchscreen sucks now. If I tap a button it "highlights" for a good 3-4 seconds before it does anything. When I try to scroll on a website it brings up the longpress menu. I cant find the navigation app. Why should I have to do a factory reset or change my location settings? When I updated the last time everything worked perfectly. I think this is a perfect time to switch carriers, sucks that I've been with Verizon for over a decade now

Kathy_Gee762

completely agree. my phone is being way slower, its glitchy and the battery drains SO quickly. seeing all the deals TMobile & Sprint are having makes me wanna switch over..

cg379

I just tried to do a factory reset and the phone will not do it. Will try again after getting a full charge in it - did you have a full charge in yours when you reset?

cg379

Okay factory reset started on its own a few minutes after I pushed the button. So will see if factory reset and reinstalling apps solves the problem for me. Sure hope so.

Verizon_Support

I know how important it is to have a good battery life joelukes. Please access your Settings>Battery> Battery Information. Review the graph to identify the driver. Allow the phone to fully discharge, then complete a full charge using the wall adapter. Then, try using Battery Saver.

AdaS_VZW

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cg379

When my phone was in trouble after the upgrade, it would not accept a charge from the wall, only from USB. After doing factory reset, it now charges happily from the wall again.

Snn5

I completely understand everyones problems here. I had issues from the time i tried to download the upgrade until now. My only solution was to get a replacement device, for which I immediately charged to 100%, reset, downloaded update OTA WiFi, and reset again. (leaving plugged into AC outlet using factory cable and plug from step one till done) Problems have gone away for me in 3 days. Everything works correctly. Consensus was that the download was at fault and did not install correctly, so no matter how many resets I did, it was only resetting the problem. I needed a fresh install, for which, cannot be done once the firmware is updated. Hope this helps.

MarkyT

Factory reset resolved all the issues I had following the kitkat upgrade. Why is there nothing in the installation instructions telling us to do this? Please revise the instructions so others don't have issues. Thank you!

http://www.verizonwireless.com/dam/support/pdf/system_update/lg-g2-instructions.pdf

SargeDS

I've been reading all these posts. Since the update on Saturday my battery drains extremely fast. The updates don't seem to make the phone any better. i was completely happy with the way the phone was previously performing. Yesterday after unplugging the phone with a full charge I received one phone call that went to voice message. I placed the phone on my kitchen counter an left it there all day because I was home with my family and didn't need it. Around 6PM i grabbed my phone an left the house to run an errand. I looked at my phone and saw that the batter was at 6%!!!!!!!!!!!!!! I had not used it all day...........What the heck is going on. I really don't want to lose my information by resetting. My son and wife have the same phone and I advised them to decline the update. Verizon needs to figure this out quick and stop with the standard excuses.

Verizon_Support

SargeDS We only want to provide solution not excuses. We understand the update issue has been frutrating. A reset has been known to help and your information can be backed up and restored. Select settings, backup and reset, factory data reset, reset phone. Contacts can be backed up to backup assitant and/or gmail. Photos and music can also be backed up by using the Verizon Cloud. Please keep us posted.

sheritah_vzw

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Future2Hope4

Duplicate post - please see:

Re: KitKat update killing battery

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