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Experiencing the same issues others are having having with HTC 8x with phone shutting off, text message sending errors and sim card error. What is the solution ?

The phone was working quiet well until the last 3-4 months at which point these issues happen regularly. After the latest sofware update (this week) the phone now turns the speaker on with phone calls even tho the speaker is turned off.

Getting very discouraged and need some help please.

Comments

Verizon_Support

JPM8

We definitely want to get your phone up and running at 100%! Let's try a few things together. First, which software version are you running on your 8X? http://vz.to/1oQA5Xx What happens when you try to send a text message? Any error code or message? Does the SIM error have a message or code as well?

RuthW_VZW

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JPM8

The SIMM error doesn’t provide an error code. I have taken the SIMM card out and reseated but still get the error.

The text error doesn’t provide an error code but just states “Can’t send message. Please try again”. Usually the only work around is to delete the thread and reboot the phone.

The software version:

OS version 8.0.10501.127

Firmware: 3030.0.42201.605

Radio software version: 2.000.50.0528_3

Thank you.

Verizon_Support

JPM8,

Thanks for sharing that info! Everything is definitely up to date. We may need to explore into options to get you a working phone. I've requested to follow you. Please approve, follow me back, and then send a Direct Message using these steps http://vz.to/1cOOY6O

SarahO_VZW

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swissmiss22

I'm getting the same issues lately too. I double-checked my software version to JPM8's and my numbers are all the same. Can you help me also?

TheBlueberry

I was having the same issues with my 8X phone for months, After a lot of googling and trying numerous fix's, I had the SIM Card changed out and did a soft reset and all was good for about a month. I have since changed the SIM card 3 times. There is a suggestion on the net to place 3 pieces of scotch tape on the back of the SIM card, trim it up and reinsert it back into the SIM slot. I'm going for a new SIM card tomorrow and will use the tape.

ajasmith

My husband and i have been have these same issues with our phones. Windows Phone 8X is by far the worst phone i have ever had, i can't believe we are stuck with them for 2 years!!

Verizon_Support

ajasmith Having a phone you can rely on is a must. We're sorry to hear you and your hsband have not had a good experience with your Windows 8x devices. We see you mentioned having the same issues as the memeber above but please elaborate on your exact problem. This way we can better assist and find a solution that works for you.

SheritaH_VZW

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@VZWSupport

ajasmith

Our phones shut off randomly, a lot. Text messages won't go through, sometimes we get an error that says try again, and after tapping on that 3 or 4 times it will finally go through. We get SIM card messages saying that there is no SIM card, and until the phone recognizes it again, we are unable to make calls, send messages, etc. I have noticed any discernible patterns when this happens, it is just random.

awesomeviola

to me i would get a new phone

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