KitKat upgrade.

pford74133

Verizon Support

I also have the same problem with KitKat  upgrade.  I cannot text receive or send email,  I have an Android Galaxy Note II and it worked perfectly until the upgrade.  I use this phone for business and a non working phone  is of no use  I need some type of corrective action to take and I cant wait months for Verizon to get there as I have to pay cell phone bills for a phone I cannot use.  Please advise.

thank you

Verizon_Support

Good day, pford74133! I want to make sure we can get you back up and running without any kind of issues. Have you been able to remove the e-mail account from the phone and add it back on? http://vz.to/1q1JU91 Are you getting any kind of errors that come up on the phone? Are you using the normal text message application on the phone or are you using a 3rd party application from the Google Play Store. Please keep us posted.



KevinR_VZW



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