Child Item

Site Totals

61493 Questions Answered 271 Categories

Upgraded to KitKat 4.4.2 and Mobile Data is either totally disconnected or at best 1X.

rdell2013

My Droid RAZR MAXX HD upgraded to KitKat this morning and of course now the phone is worthless. My mobile data is totally disconnected or at best 1X. It stays on 4G for maybe a minute then when you go to pull up something on the web it drops the mobile network. Now begins the typical battle with Verizon to make it right. Let me guess, their first suggestion will be to perform a factory reset. Not gonna happen. This was your dumb upgrade and you would think you could at least get it right. Now I will have to battle to get some other worthless re-manufactured phone like this one. That's how I ended up with this one, my S3 had the antenna defect that they rarely would admit existed but magically offered me the RAZR MAXX HD.

Comments

Kelly20fan

HELLLLLLPPPP!!! I did the update this morning and I keep getting the notification error "Messages Not Sent" and it tells me that I have 5 messages couldn't be sent. So I click on it and it just brings me to my text messages. I can't get rid of the error nor can I find the 5 stupid messages that didn't send. Those could be from forever ago for all I know. Can someone please help me???

Verizon_Support

I am sorry to here about the issue with not being able to send messages, Kelly20fan. Have you tried doing a soft reset on your device? I would give that a try to see if you can get reconnected for retrying to send the messages or access them for seeing about getting rid of the error.

Thanks,

EdW_VZW

Follow us on Twitter @VZWSupport

droidrazrmaxxhd

You all are posting some very unhelpful replies. Rebooting the phone is doing nothing. Safe mode affects nothing. This update severely affected 4G data reception and connection. How about investigating why, instead of giving worthless responses blaming compete non-sequitirs? NEXT?

ericazoe

I have the same problem as the original poster. I used to have great 4g LTE in my house, and now it is 3G/1x. I did a factory data reset, no improvement. Is a fix for this problem coming out?

ericazoe

I have the same problem as the original poster. I used to have consistent 4g LTE in my house, and now it is mostly 3G/1x. I did a factory data reset, no improvement. Is a fix for this problem coming out? I am so tired of airplane mode every few minutes or rebooting, hoping to snag that 4G again. Not sure, but it may be worse when I am tethering. Is this Verizon trying to hobble our data usage, or just a poorly implemented "upgrade"?

Darryl0

I have the same problem as the original post. I used to have great 4g LTE at my house. After installing Kitkat, it is terrible and disconnects frequently. I did a factory data reset, no improvement.

Verizon_Support

An update should only improve your performance Darryl0! Where are you located? How is the service in other areas outside? Did you do a restore when you completed the hard reset?

JonathanK_VZW

VZWSupport

Follow Us on Twitter@VZWSupport

Darryl0

Jonathan - thanks for the response. I am located in Renton, WA. The 4G

LTE service is equally bad in other areas even when I am in line of sight

to a cell tower.

At times, the service is so slow I cannot access the Verizon page via the

My Verizon Mobile application, and cannot load news using the USA Today

application.

I did not perform a restore after the hard reset.

Thanks

Darryl

On Fri, May 23, 2014 at 1:02 PM, Verizon Wireless Customer Support <

jgallini

DITTO to most issues since KitKat update last week. Very sad. I've had (and enjoyed) this phone for over a year but no so much now. BTW some of the changes are intentional and discussed on the Motorola website. (i.e. removing Blue on status icons)

No 4G (really?) That was always a given where I live in Az.

WiFi is slow

App response is slow

Switching between apps is slow

Phone is running hot (hotter when charging)

Streaming video is poor

Verizon_Support

Darryl0, thanks for these details. No issues reported in Renton at this time. However, let's take a closer look at your device. Have you downloaded 3rd party applications to your device? If so, some 3rd party application software may be conflicting with the recent software update. Try uninstalling a few applications and power your device off/on to soft reset. Additionally, are you accessing the USA Today from an application too? Uninstall that application and redownload it, as well. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

peteo80

It seems to me that Verizon is blaming everyone but that themselves for a crappy update. Just fix it! How do I uninstall the stupid update? I've done everything that you've said and it's still junk. Texting is slow. Typing is super slow. You've changed all the l.e.d. colors. Music player is all over the place. I go to make a call and either the dialing screen goes completely blank or takes 10-15 seconds to load. I'm sick of messing with this phone. I've had to reconfigure all my settings. FIX IT NOW!

peteo80

All the other updates never bothered a bit. Through process of elimination, I find it to be the update itself. Just quit dodging around the issue and just admit it's a junk update and fix or tell me how to uninstall it.

Verizon_Support

jgallini, we want you to continue to enjoy your device. Have you downloaded 3rd party applications from the Google Play market? If so, some application software can conflict with the recent software update. Try uninstalling a few applications and power your device off/on to soft reset it. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

peteo80, we appreciate this feedback as it's important to us that we hear your voice and recommendations on what can do to give you the best wireless experience with us. We apologize that once you download the software update, you will be unable to uninstall it.

LasinaH_VZW

Follow us on Twitter @VZWSupport

jgallini

Stopped by Verizon store. Tech took my phone and made it sweet again. Thanks Verizon Ryan!

Wendy867

I had issues with only receiving 1x or 3G connection. Once I replaced the SIM card it was fixed now my only problem is screen goes black during phone calls and I am unable to get screen back on with hard knock or power button. Ugh

Child Item