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I've had 3 s4 minis in the last 3-4 weeks and 1 before that....

I have gotten 3 galaxy s4 minis in about 4 weeks, not to mention the original one, which makes it 4 phones that I have had in the last 8 months or so. Most, not all, but most of the stuff that has been going wrong happened AFTER the kit kat update.

They all have the same problems, I have soft booted, hard booted, safe moded, factory reset and even gone to best buy and had 2 of them flashed.

I have had a discussion on line with Samsung, I have called too many times to figure out, and gone into-again to many times to figure out--Verizon stores.

I have reformatted my sd card. I have gotten a new sd card. with the second to last phone I got a new sim card.

It's ridiculous. Samsung said there was something the matter with my phone and wanted me to send it back; that would have taken 2 weeks for me to get it back. That wasn't going to happen. So verizon sent me a new phone which is the one I just activated Sunday, September 7, 2014. The next day it acted up and it had a new sd card and I had uninstalled all the apps I had on there, which wasn't more than 5.

I can pull up the email I wrote about everything that keeps happening with these phones if you'd like.

I have read so many forums here, Android Central. etc.

I have come across others who have have done all that I have. Before I got the last 3, I factory reset that phone 3 times.

This is just stupid! The common denominator now is Verizon.

I went into a store today and talked with them about this and they at my phone and said it was software and hardware related and had nothing to to with Verizon.

BUT....no one seems to have heard of problems with the s4 mini. SO....what's up with mine?

After 4 phones, I know I am not crazy.

I want out of my contract. Verizon has not help up it's end of the contract and provided me with a phone that works. I have spent more time trying to figure out and get fixed what is wrong with my phones.

It's been a waste of my time and energy. I am supposed to be able to put apps and pictures and music and many many things on this phone and I'm just tired of setting it how I want it because I keep having to re do it.

I like the smallness of this phone but it doesn't work. Too much time, energy, and money in this.

I want Verizon to cancel my contract because they haven't held up their end of the bargain.

I'm not the only one with lots of problems with these phones; read the forums and you will find many people.

Since there isn't a way to email Verizon for help, and when I call in, I have to go through telling the rep whats going on, troubling shooting with him/her, than being sent to tech support and having to go through the whole thing again,

It looks like I have to actually send a letter through the United States Postal Service!

Wow, what tech giant Verizon is that I have to reach them by mail.

I'm not happy. I want a phone that works and a company that will take the time to see what's wrong or look up what's wrong, and/or suggest and help me with something because I'm not doing this insanity anymore. Most of the time the reps and techs have been supportive and/or helpful BUT...I still have a phone that doesn't work and no one has been able to tell me why or even tell me that others are having this problem. I get told something different by most everyone I've talked to.

So after 4 phones, now what?????

Comments

SuzyQ

You say your phone "doesn't work" - but give no specifics. Does it make phone calls? Can you receive phone calls? can you send and receive text messages? Can you browse the internet? What, specifically, are you trying to do that isn't working?

suneyes3

Hi Suzy Q,

I can send and receive calls.

I get "messaging stopped" when doing a lot of texts.

Texts come up "ghosted" meaning they have the text on the bottom and a transparent one overlaid on top. they then become one. But I get the ghosting most of the time when I go into a message from a contact to send a text.

When I go to call logs or text logs, the numbers come up first, and then then the names pop up randomly, meaning not in order down the page, until they are all shown. lots of lag time.

It runs slow.

I have 5 apps on here. I should be able to have a lot of apps on here, and play music, and have files, and...and....and.

I can get online but doing a Google search, when the page with the choices comes up, it is blurred and I have to tap on the screen for it to become clear and readable.

When online and scrolling, it hitches sometimes/lags/gets stuck then unstuck

I get VZWAVS has stopped. (not sure if those are the right letters)

The status bar that is supposed to be gray with the new update, goes back and forth between green--the old os--to gray. And I have found no continuity with when I get green or when I get gray.

I get a black screen on occasion.

sometimes the proximity sensor doesn't work.

sometimes when I have my bluetooth on and have "hands free mode" on, I get the a text message read through the headset and also through the handset.

I soft reboot often--turn it off wait a bit and

SuzyQ

OK--so many things are glitchy ... ugh. I'm sorry!

Check your network settings - set to LTE/CDMA?

Try going into your text messaging app, force close and clear cache. Then restart the phone.

The VZWAVS stopped message is a known glitch - force stopping the VZWAVSService will make it go away, and the latest update to 4.4.4 fixes this.

Go to your About phone, software updates and update if there is one available - it may fix many of these glitches for you.

suneyes3

Hi Suzi Q,

I'm on lte, I forced stopped the messaging and cleared cache. I checked for

updates-none. I'm on 4.4.2

I shut off phone.

Do you have a s4mini? And no problems?

I am so dissapointed this phone doesn't work. I so like it's size.

I've tried to do a search and see how this phone is doing with other

carriers but haven't come up with what I want to know.

One side of people say to clear cache, it speeds up phone; other side

says it doesn't.

What go you think?

And if you agree, what do you think about clearing all cache at once?

Thanks for your replies and help.

suneyes3

Another thing that is MORE than frustrating is that when I'm talking on the

phone, with or without the proximity sensor on, the screen goes black and

won't let me tap extension numbers on the dial pad, won't let look at email

back and forth without having to twist and turn the phone up or even face

down, so I get a clear screen for a moment and sneak a tap in.

once I get into an email, writing and having the screen stay on is no

problem.

Trying to put in extensions or the "please press 1" dialogs are a huge

challenge.

What happened to these poor phones? I'm starting to feel sorry for them.

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