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Incoming calls go straight to answer screen without ringing, touching the phone or connecting

When I am at work, any incoming call goes straight to the in-call screen, looks like the call has been answered but it has not. This is without the phone ringing, vibrating, swiping to answer, actually not touching the phone at all. The phone looks like it is on a phone call but the caller just hears rings and eventually goes to voicemail. I've tried everything, wiping the phone, factory resets, reseating sim card, new sim card, battery pulls, and even new phones. I'm thinking it has to be some type of interference but not sure how. I turn off wifi and keep it from searching for networks but that didn't work. Any help would be greatly appreciated.

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Verizon_Support

Lets get to the bottom of this! You mentioned this happens when at work, does this issue happen in all areas or just your work area? It seems like you have done your fair share of troubleshooting. Since this is not a known issue and it is happening with multiple devices, it is possible it is a network issue. Have we filed a network ticket? Also does this happen with all callers?

Share further details so that we can help!

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

bburns1214

It happens everywhere at work. I've walked around and called my phone and it still does it. I've turned WiFi off and that hasn't helped. It happens with all callers when VoLTE is off. I've had some luck with calla coming through with VoLTE on but the call quality is terrible. Can barely understand the person on the other line. No I have not filed a network ticket, how would I go about doing that? Another trip to the Verizon store just to be told nothings wrong?

Verizon_Support

No need to visit the store, we'll pinpoint the issue and make certain that you can stay in the loop! Before filing a ticket, lets take a closer look. What zip code do you work in? Are you having trouble indoors and outdoors?

AshleyS_VZW
Follow us on Twitter @VZWSupport

bburns1214

44706 and I am indoors.

Ann154

Bburns1214,

You were so good about hiding the phone number and other information in your attached image, but do you realize that you are broadcasting your email address to the entire world on this public forum?

bburns1214

Sure do is that a problem lol? I'm fairly certain the whole world doesn't see it, more like people having the same problem I am so I am okay with it. I'll try and hide for you though.

Ann154

Your Gmail address? Yes I can see it as well as the rest of the world since you choose it for your username. And yes it is a problem. One you agreed not to do when you registered for the community forum. Verizon Wireless Terms of Service

bburns1214

I am flattered that the whole world is reading my posts. The terms of service does not say I can not use it?????? It recommends not using personally identifiable information, and states that you can not post email addresses of other people. I did not mean to use my email address as my screen name and can not change it now. It doesn't really bother me, but if you are a moderator and feel my account needs removed then be my guest. No need to respond, all I'm concerned about is trying to get my phone service fixed and help others out.

bburns1214

How do I go about filing a ticket? If VoLTE is turned off, my phone will not ring and goes to the answer screen without connecting. Turn VoLTE on, it will ring but the calls are so choppy you can not understand anyone. My phone is basically useless. I don't know what else to do since no one seems to want to help. I guess I could make a video and hope it goes viral.

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