Over a month ago, I switched plans for my husband and myself - no new phones, just different pricing. Everything went smoothly for my phone, but my husband's number stopped working. The last five weeks have been a never ending hell of calling "customer service" or going into the local store only to be told it would be fixed, "tomorrow", "in a couple days," or "starting in the next billing period." I have no idea why/how it can be this complicated, although I do now that at one point Verizon had the wrong identification code for the phone...which came from Verizon's records. Having already wasted over 15 hours on the phone or in the local Verizon store, I'd be happy to give up the number just so my husband could have a working cell phone (we have no idea how many text phone calls have gone unanswered in the last 5 weeks, but have had numerous - "why didn't you respond to my text moments") except for the fact that so many other things are tied to that number (credit card and bank accounts, etc.). I'm wondering if anyone has had similar problems and has advice on how to get Verizon to actually fix things, or at least acknowledge that is not unreasonable to expect a working phone within 5 weeks of switching Verizon plans!!!
