cant make or receive calls

bigalby01

I have a S5 running 4.4.2 and received notification of an update. I don't recall how many times I chose "Later". I then had an issue where my bill was 7 days past due and my account was suspended. Within 20 mins I had spoken to verizon from another phone on my account because my phone (account holder/master line) would not let my calls to verizon through (+611/ or pmnt or my verizon etc...) I received the same cannot be completed at this time. Callers to my phone received the same message. I spoke with CS and had my account restored. (billing issue resolved). All devices onmy account were restored without issue. (1 is an s4, 1 is an s3, 1 is a spectrum, 1 is an elipsis tablet and mine is the s5). On my S5 I could receive texts/send txts, data never was affected. The rep could not resolve it so a trouble ticket was opened. 24 hours later my s5 is still unable to make or receive calls. I have spoken with a few techs through email/texts and phone. My "case" has been elevated twice. The techs have been great but the problem is still here. During the first 24 hours we downloaded and attempted to install the 1st update 4 or 5 times and finally it succeeded. The issue is still the same. We then tried to install a 2nd update (says it fixes Bluetooth) and it will not install. After looking into the system info it still shows I am on 4.4.2 . My S5 is a non-modified, non-rooted, non-jailbroken, non-rom s5. I now have been without the ability to place or receive calls or 48 hours and counting. This is not only my personal phone but this is my business phone as well (small business). After a 45 minute call tonight with a tech (who was great and tried everything) my case was elevated again to "those upstairs". I do not want to sound like I am trying to get something or nothing but when is enough enough where I can request to swap this phone (2 months old)?

Has anyone else experienced this? From what I have read there are many bugs with this update but none that were temporarily disconnected as well.

As a side note I even visited one of my local corporate stores and had an employee try for himself and check setting after setting while taking an accusing tone that I must have done something to my phone to prevent it being updated or accessed by Verizon. I was very short with him once he set that tone and I left. His last words were that "the pro's get paid to resolve problems within hours so dont worry about it".

Any feedback is welcome (I wont be checking on this post until the morning since its after midnight in NY state. One last time or the record every tech I have spoken with have been great minus my local store (where I purchased 5 devices over a 1 year period)

Thanks

allen

bigalby01

*Update* No progress, just me venting I guess.

Last night I visited one of my local "corporate" stores and was accused of "messing" with my phone. I was told there was nothing they could do to help me and that I probably modified the phone. After offering them my phone and allowing them to go through the contents for a good 10 mins they stopped there accusing tones and then decided to treat me as a "double clicker" (I admit its the same way I am with my mother when im explaining how to use her galaxy s3 phone). I then explained to the tech that I am a certified network security technician (as well as c+, dot-net and network penetration testing and a former software coder in Java). He then scratched his head and went back to clicking my software information and android version.

I feel bad for the tech that has been emailing me and texting me directly. I told them if this is not resolved tomorrow (4th day like this) then I am done. I will switch to another carrier and take my account with 5 devices elsewhere. It is my opinion that verizon has violated the terms of our contract,  I am done explaining to people that there's an issue with verizon and I can only receive texts. These are clients who look at me like im full of it. or the Nations largest most advanced network and the most advanced phone I should be able to make and receive a call.

please wish me luck. Also if anyone knows of a true corporate store where someone there has the "Power" to resolve this. To simply say OOPS we should stick to building networks and not writing software for Samsung, please accept our apology and we will fix your phone OR we are unable to fix your phone after 4 days since its 2 months old lets swap it.