Unable to start application for Mobile E-Mail on LG Extravert 2

KenHx

I'm the IT Manager of the company I work for and am trying to resolve a problem with one of the company phones.  We have been using a LG Extravert2 with the Mobile E-Mail application successfully for the last two months on two different phones.  Today, we tried to send a E-Mail using the Mobile E-Mail application one one of the phones and instead of the application opening I get the error message "Unable to start application".

I've tried most of the obvious, turning off the phone, removing the battery, etc.  The only thing that I have not tried is uninstalling the application.  I no longer see the application offered in the add applications list so I'm not sure if the application is available.  Searching some of the forums I see messages indicating is not longer available.

All the other functions on the phone are working correctly and the second phone so I don't think I have a problem with the hardware.  Also the second phone, which was set up at the same time to use the same account still sends E-Mail and functions normally so I don't think any licensing has expired.

Any help would be appreciated.

KenHx

I took the phone to the local Verizon store and they did a complete reset

which resorted the application and the phone is now working again.

In resetting up Mobile E-Mail I had some difficulty until I reviewed the

notes I made when I originally set up the phones. There are two issues with

the Mobile Email which from previous research I had to overcome. 1. POP3

TCP port number was not the standard 110. 2. In order to change the port

number I had to slide the phone shut and use the on screen keyboard.

Mobile E-Mail is not listed anywhere in the Apps for this phone. I tried

all options before taking it to the Verizon store.

We selected a LG Extravert as we thought it would be simpler to use but are

reconsidering that decision for future phone purchases. We're going to

stick with the Android or IPhones.

Ken