Verizon used to have great customer service. Now it is just as bad as Sprint. I just made my third attempt to deal with technical support team. After waiting 1.5 hrs to get someone on the line he hangs up on me. It is more likely that the call was dropped because that is what happens when I try making calls anywhere outside the city, but he didn't even bother to call me back. In fact, he took it very personal when I said there were known issues with the Note 3. He was more concerned about telling me these are the best phones on the market. Well, if that is the best Verizon has to offer then I am better off with Sprint. The issue was not resolved. Every time I call each tech has a different story about what is wrong with my phone. This last guy tells me to keep my phone on roaming at all times so I can get a signal. Seriously? That is not going to fix the poor reception or dropped calls. It just stops the roaming message from appearing. What about the text messages that I can't make? What about the 3g signals at 4g prices? Thankfully I am no longer under contract. I can take my 250 bucks I pay every month to Sprint for unlimited 3g.
