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My camera quit working on my Droid Mini

My camera quit working on my Droid Mini last week. I get a black screen when trying to take a pic and then a message "Camera error restart the camera", which doesn't help to restart the camera. I tried shutting down the camera and restarting it a couple of different times but it didn't help.

Any ideas on what to do? thanks

Comments

Verizon_Support

wrigs,

Help has arrived! Let's take a closer look to see what may causing this issue to occur. Does your device have any physical/liquid damage? Is there any cases or accessories that may be covering the camera lens? Did this issue began after any recent software updates or application downloads?

EfrainM_VZW

Follow us on Twitter @VZWSupport

B33

Look at the above post check out as mentioned) But you can try and see if this helps get it going again, by doing the following.. Try a power cycle press the power button till the phone shuts off, Try clearing the Cache in the camera and the Gallery just the Cache.. If this does not get it going Try running system Cache clear..

Clear Cache Partition

wrigs

Thanks for the reply. As far as physical damage there appears to be none on the case, screen or lens. I have no case on the phone but I do carry it in a leather case clipped on my belt. The most recent app I installed was Zinio for reading PC World magazine. I think the camera was working after that but I'm not 100% sure on that.

I also tried the suggestions in the reply from B33 and cleared the Gallery cache and did the system Cache clear. Neither helped.

Thanks

B33

You might Try running the phone in Safe Mode see if there's any 3rd party interference..

wrigs

Hi, Thanks for the reply. As far as

physical damage there appears to be none on the case, screen or lens. I

have no case on the phone but I do carry it in a leather case clipped on my belt. The most recent app I installed was Zinio for reading PC World magazine. I think the camera was working after that but I'm not 100%

sure on that.

I also tried the suggestions in the reply from B33 and cleared the Gallery cache and did the system Cache clear. Neither helped.Thanks,

Denny

B33

I mentioned running your phone in Safe Mode if you have not tried this.! or removed the app the one called Zinio it could cause the camera not to function properly.. Try either or see if your camera function's return.. If they don't you may have to consider running a Factory Reset..

What is safe mode and how do I use it ?

wrigs

Ok, I tried running in safe mode and the camera did not work. I uninstalled the Zinio app and another app I recently installed just before the Zinio one. Camera still isn't working and the error message still comes up.

Actually the front camera quit working first a couple months ago and the camera on the back was fine. When i tried to switch to the front camera the screen would go black but no error message.

If I do a factory reset will I loose all my photos?

Thanks, I appreciate your help.

bekah311

Just curious what the resolution was for this problem. I have the exact same problem. Have tried everything listed except the factory reset. If it's not going to fix the problem, I'll save myself some hassle and just live with my no camera phone. Thanks!

Verizon_Support

bekah311, we don't want this to be an ongoing problem for you. Did you recently recieve a software update on your device? If so, that update may be conflicting with 3rd party applications that have been downloaded on your device.

Let's also make sure that this isn't a memory capacity issue. Delete all unwanted pictures and videos on your device and then power it off/on. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

bekah311

Hello - Sorry to hijack someone's post.I don't remember a recent software

update - unless it happened automatically when I was connected to wifi. I

have run the phone in safe mode, doesn't this rule out a 3rd party

application issue?

Also, when connected to the PC, my phone shows 7.7 GB of 11 GB free. This

is with unnecessary apps and pictures deleted.

In the last 48 hours, the phone has gotten incredibly slow w/ jumpy screen

actions and battery is running low more quickly. I fear the phone is just

dying slowly!

Any suggestions you have would be appreciated. Thanks!

On Wed, Jan 7, 2015 at 11:03 AM, Verizon Wireless Customer Support <

B33

This is the Latest Software Update: 23.1.12 obakem_ for the Droid Mini Click on the Links to View

http://www.verizonwireless.com/dam/support/pdf/system_update/droid-mini-instructions.pdf

http://www.verizonwireless.com/dam/support/pdf/system_update/BPOD-H9758-Droid-Mini-SU-V5-10-17-14.pdf

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