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Possible issues with the headphone jack on my S5

I have an S5 that when trying to sync my jawbone up fitness bracelet using the headphone jack frequently tells me to plug in in my bracelet to sync (when it is already plugged in), or tells me that the sync failed. I have to unplug it and plug it in several times to get it to sync. I also have an ithlete heart rate device that plugs into the headphone jack that is not working properly. The common denominator is my headphone jack. Does anyone have any suggestions on what could be causing it or fixes I can try?

Thanks!

Comments

Verizon_Support

Hello hestes. I would be happy to look into this with you! I'm sorry your having problems with the jack. Has the device been exposed to liquid or physical damage? Do headphones work in the device or do they short out? Did this start after an app was downloaded?

JoeL_VZW

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hestes

Thanks for the reply, JoeL_VZW. No, the phone has not been exposed to liquids or damages. I keep it in a case. I have tried using both items without the case on, and it doesn't make a difference. Headphones seem to work fine. It seems to only be the devices that are trying to provide input through the jack. I noticed this started with the ithlete heart rate monitor as soon as I upgraded to the S5, so it was before I downloaded any additional apps. I downloaded the Up app a month or so ago when I purchased the bracelet and the issues with the sync with that started on day one.

Verizon_Support

I appreciate the info, hestes. Sounds like you've done some solid troubleshooting so far. I also recommend testing your ithlete and fitness bracelet with a different device to test its behavior. I'm curious about the Jawbone. Let me know how that goes!

DionM_VZW

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hestes

Thanks, DionM_VZW. I was able to sync the jawbone bracelet with my Samsung Galaxy Note 10.1 without an issue several times. It synced up immediately.

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