I Cannot send or receive any emails from any accounts. Help!!
Ajewell75I'm sorry to hear about the sudden trouble with your email! Let's work on getting this fixed together. Are you using the pre-installed mail application or one downloaded from the play store? Are you able to access a regular webpage? Connected to WiFi or VZW data (3G or 4G)? Any error message?RuthW_VZWFollow us on twitter @VZWSupport
Thank you for getting back to me. I am using the pre-installed application for my emails. It is affecting my gmail, as well as my msn email account. I am able to access any regular web pages and have not received any error messages. I just cannot send or receive any emails from any account. I have tried turning off the phone and turning it back on, and sometimes a few emails will come and go through once it restarts, but that's it. Nothing after that. I have also been experiencing my screens freezing....the home screen and all others as well. Seems a bit glitchy. I hope you can help.
Sent from my iPad
Ajewell75 Your emails are important! I'm sure we can help. If the issue is that emails can come through after a device restart then that is not an issue with the email account. We asked earlier if you're connected to wifi or the mobile network. Please share those additional details. SheritaH_VZWFollow us on Twitter
I am usually connected to wifi but it happens when I am connected to the 4g as well
Once in a great while I have this issue on my various devices and their email apps. I uninstall the email account in the app and set it up again from scratch and that seems to solve things so you might try that. Mary
I have same phone and I am having same issue. I can only send and receive email over wi-fi. I am using android 4.4.2.
Master Sync is turned on, and each acct is set to check email every 15 min. I have removed and added the email accounts, no fix. I am using the native email app.
