Problems after Update

My Samsung Galaxy S5 has been having numerous issues since installing the most recent software update (4.4.4) . A week ago, my battery would last more than a full day, now it goes from 100% to dead in less than 6 hours. At times it is unresponsive. I have also had problems with missed and undelivered SMS over both wifi and cell. How do I revert back to before the update until these issues are resolved?

Accepted answers

GalaxyClass

The next move is a full factory default restore. A warning however, while this will take your phone back to the pre-update period...you will have a complete loss of all your apps, accounts, messages, setting and so on. Also the update will start nagging you to download as soon as your VZW data comes on. You do not need to download the problem update but you will be ask to do so. If you go this route first be sure to backup everything to Google or VZW cloud, this would make it somewhat easier to restore what you need. It 's a very hard call for you to make. Hope all goes well for you and perhaps Verizon will offer some help, but I would not hold my breath on that one. Phone Guy

All comments

GalaxyClass

First before wiping your phone clean try this. Go to settings then backup and reset, tap Reset settings and tap reset settings at the bottom of the screen. This will not cause a loss of your accounts or any apps, you will affect some of your personal preferences however. You can set then as before after the restart. Note this will not remove that update and I know that is your question. It will however clean out most bad files in your system and a very good bet that it will restore your phone to a more normal operation. Your next step would be to do a full factory reset and that would clear everything. We don't want to go that path unless we must! Give this a try...first.

Lea_1

Since the update, my s5 is overheating, battery is draining, and the phone is freezing up all the time. I feel like this phone has crapped out since the last update which we can not undo. Before this update, my phone was wonderful and the best ever. Now, I want to throw it out the window. I've reset it, restarted, done battery pulls, everything. I wish they would please fix this and soon!

DarwinDee

Have been having this problem for several weeks since stupidly allowing my phone to do the 4.4.4 update. I contacted Verizon's customer service immediately was assured that a fix would be available soon. Evidently they have a different definition of "soon" than I do, as it has been three weeks since they screwed up my phone and still no sign of a fix or even an acknowledgement that there is indeed a problem. Not to mention the annoying visual voice mail app that can't be permanently disabled and keeps popping up notifications every time someone sends me a standard text message.

So what's the deal Verizon Wireless? Are you people incapable or just incompetent? I seriously loved my S5 - until your software update made it such a pain in the ass to use...

robshark19

I tried the settings back up and reset. Did not fix the problem...

GalaxyClass

robshark19

I did a full factory reset last night (after backing up my data). So far, it seems to have worked. Battery life seems better. Battery is no longer functioning as a space heater. Just have to give it a couple of days to make sure.

robshark19

I was able to get rid of the Visual Voice Mail prompts by agreeing to it. Then logging in to my Verizon Account and cancelling the 30-day free trial of VVM and signing up for "Basic Voice Mail".

After doing that and a factory reset, my battery life seems better. However, it is still only up to about 8 hours, was getting 12+ prior to the updates. I have fewer apps installed since I had to do a factory reset... Today I tried disabling Samsung Push Service to see if that help (and what conflicts may arise).

GalaxyClass

robshark19, your in a fairly safe area to disable the push service, I have not seen any major problems in doing this. Your battery may need to be re-educated to go back to a longer service life. Even

Li-ion's need help sometimes I've found. Try to rebuild the life cycle by doing a "soft reset" of the phone, then normal charge & slowly taking the battery down to about 40%. Then another norm charge followed by draining down to 25%, then normal full charge again and if battery is ok it should restore back better life cycles.

robshark19

Battery life seems greatly improved in first 24 hours after disabling Samsung Push Notifcations...