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Music app crashes

I got my phone in August and really don't use the music app but in trying it today when I click on it opens fine to the playlist tab but then if you try and go to tracks or any where else it crashes saying unfortunately music apps has stopped and I have to hit ok to exit. I see else where other's complaining about this. Wonder if it was due to the update or what? Can it be fixed? Mary

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Verizon_Support

acraftylady we'll get you in the groove! Lets try resetting the Music app http://vz.to/1prOg5q

AshleyS_VZW

Follow us on Twitter @VZWSupport

acraftylady2

That didn't solve it. It opens to playlist and you can do anything in that tab but if you click any other tab in there a grey box comes up and says unfortunately music has stopped and it exits out and you have to hit ok on the grey screen to remove that error screen. I only have a few songs on here but I should still be able to browse those other tabs without it doing this right? Mary

Verizon_Support

Hi acraftylady!

I apologize for the inconvenience, let's get to the bottom of this! Have you recently downloaded any new applications?

Thanks,

AyaniB

Follow us on Twitter @VZWSupport

acraftylady2

No new applications downloaded. I didn't click the music app before the update or ever use it so not sure if this started after the update or what. Strangest thing, I just went to try it again and now the app is missing, I mean I am not seeing the icon anymore and I know I didn't hide it. I looked in the application manager and don't see it now, only thing I see is Verizon tones which I don't use. I am sure it was a bright red app like Verizon tones, voice mail and such but it's just gone. Mary

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