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voice mail app issues

Dashiell1950@

I have a Galaxy S5, now when I get a new VM it says I have a new VM. I go to the VM app it says no new VM. I've contacted support 4 times, 4 different answers on why. Some say it's the visual voice mail screen, some don't know, others say you have visual voice mail. I don't have visual voice mail, I have the basic voice mail. I refuse to pay for visual voice mail. The only way to access VM is to dial #86. Before I could go to VM app & access my VM, not any more. Any one know how to fix this? Going thru 4 reps and 4 different replies is not good.

Comments

acraftylady2

If you got the phone update to 4.4.4 basic visual voice mail is free now plus there is a 30 day trial of the enhanced voice mail with it that will display the message as a text. I got my update yesterday or the day before and was notified this after the update so you could have basic visual voice mail now if you did the update. Mary

Dashiell1950@

No updates were done on either phone. A rep said it was free for 90 days when I got my phones in May. We are in Sept., that's more than 90 days. Now I can't access VM without upgrading.

Dashiell1950@

I continue to experience voice mail issues. Tech support, customer service, even the Executive Relations doesn't have a fix. What do I do? The local store staff has poor service.

B33

Are your Trying to access your Voice Mail through your Contacts try that.. On my one m8 it Dials the service using *86 then when it answers it'll ask for your password then you press # give that a try if you haven't.

Voicmail Screen shot.png

ASkurnick

However, Visual Voicemail uses your data plan. I don't want it either. Right now I'm battling the repetitive "we need to update your voicemail" notification that I can't get to stop. I've stopped the Voicemail service (for now) but eventually, it'll turn itself back on and send me status bar notifications every 10 minutes (even if I deny it). I've tried installing it then cancelling it - no luck. It still wants to go to Visual Voicemail instead of my traditional dial up mailbox.

DarwinDee

I allowed my Galaxy S5 to do the update to 4.4.4 a few days ago and immediately started having the same "Visual Voice Mail From Hell" problem so many others have reported. After the 4th call to tech support, I finally got the standard (*86) voice mail reactivated and shut off the visual voice mail app from the Applications menu. Unfortunately, now every time I receive a standard text message the visual voice mail app insists on restarting itself - and if I don't immediately turn it off it sucks the battery dry in a matter of hours. It seems pretty obvious that there is an issue with the new version of this app. Perhaps this is why Verizon seems to have stopped pushing the update.

I guess the best we can hope for is a speedy update to the system that will correct the problem. But until that happens, maybe Verizon could issue an update to visual voice mail that would allow us to disable it instead of merely stopping it temporarily? It would seem to be the least they could do to make up for installing this virus-like app on our phones...

WI-HR

Visual Voicemail was the reason I left Sprint. I **DO NOT WANT** visual voicemail.

Just updated to to 4.4.4 and the constant reminder to update is very, very frustrating.

All this updating to fix the bluetooth media problem. That still isn't fixed. (sigh)

JimFl

Since you have a Galaxy S5 you can use "bloatkill" to find a copy google it. You could also get rid of some other bloat google, samsung, and VERIZON puts on the phone. This may apply to other phones as well but you will have to check your recovery menu to check.

JimFl

One more thing, Comcast gives me a lot better voice mail than verizon ever thought of. I can get my voice mail from my land line on my mobile (both text and the recording). When you click * to sign out it's nearly instantaneous. When I had metered voice service on my verizon phone it was half a minute before it disconnected. Trying to use up minutes. Now with unlimited minutes it is quicker but still 10 to 15 seconds (if I wait)

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