Child Item

Site Totals

61237 Questions Answered 267 Categories

KOT49H.I545VRUFNG6 Update Problems

I just had the KOT49H.I545VRUFNG6 update pushed to my device last night. I installed it and it went through no problem. Since then my battery has been draining very quickly. I literally took the phone of my charger 80 minutes ago and my device is now at 84% without ANY usage. I've received a couple of emails, but no texts, no phone calls and no web browsing.

Even more bothersome is the intermittent freezing of my phone. Example: I will wake my phone by pressing the power button and I slide up to unlock the device. That's fine. But then I will tap an icon and nothing will happen. I try to scroll either left or right, to go to another page of icons and the screen doesn't respond. The ONLY way I have been able to fix this is to press the power button quickly to put the device back to sleep and then press it again quickly to resume usage. Only then will I be able to launch an app or change home pages of icons by scrolling left or right.

Also, I've noticed twice since installing the upgrade that my device will just randomly reboot. My phone is just sitting there with the screen off and all of a sudden I see the Samsung logo come to life, then the big red Verizon screen and then my home screen will appear.

This update has been absolutely terrible thus far. I can even live with the reboots and the screen freezes, but this insane battery drainage needs to be resolved immediately. I can't have my phone tethered to the charging cable all day long. Since starting this message, my battery is now down to 82%.

Help!!

Comments

krugs525

I uninstalled skype and that solved the battery issues. I still have the hourly random reboots though.

PrTBrownT

I'm having the same issue with constant (more than twice an hour) reboots. It's becoming annoying.

jackth

I'm also having issues with random reboots a general slowness after updating....

Unholy79

Same here, haven't noticed the battery draining but the random soft reboots to the Verizon screen and the home screen freezing are a royal pain in the ... on my Galaxy S4.

member0

Me too!

Home Screen Lockup:

It seems that the home screen locks up occasionally when it comes out of sleep mode (power button or home button). The lock screen works (I can swipe and unlock), but then the home screen won't respond to taps or swipes. The menu and back 'soft' buttons do work, as does the pull down status bar. I can get it to work again by pressing and holding the home button until the task/app list comes up. Then pressing the home button again takes me back to the home screen ... which is then responsive.

Reboot:

My S4 now reboots 2-3 times a day for no apparent reason.

Other:

I didn't explicitly accept this update. I pulled my S4 out of my front pocket and it was showing a message like "Powering Off" (or some such thing), and then it powered back up and said it was updated :-(. May have be an inadvertent 'pocket' update --- or maybe it was forced by Verizon!?!? I really don't think they need to nag you about the update -- just pisses me off!

jackth

So I disabled reading mode (I don't recall ever enabling it) and did not have any problems for half a day. Tonight I tried re-enabling reading mode and had a reboot within 20 minutes. Could be something else going on but worth a try. I'll play with it some more.

Does everyone else in this thread have reading mode enabled? It's in the quick settings.

PrTBrownT

No. I dont have any smart modes or gestures enabled. Most of my Samsung

stuff is disabled, by choice. Didnt have any problems prior to the update.

Phone is slow and keeps rebooting.

member0

I don't have 'Reading mode' enabled either.

PrTBrownT

Ditto!!

DanRodgers

The same exact thing is happening to me. Verizon needs to fix this right now. It's unacceptable. My phone constantly reboots in the middle of calls. Funny thing is I call the number right back and it reconnects me to the same line and the other person has no idea my call ended. I use my phone for work, and this issue needs to be addressed.

Unholy79

In the end I wound up using ODIN and some instructions I found online via

the Android developer's forum to downgrade my phone back to the previous

operating system. It works fine and even gave me the option of NOT

updating to the latest release. May have hosed my warranty but who cares

the phone works correctly again.

On Sun, Oct 26, 2014 at 7:40 PM, DanRodgers <forums@verizonwireless.com>

Sudden

Seems like many of us are having these issues. Reading mode was never enabled on mine and I still get random restarts (more common during phone calls). Battery drain issues are worse than before the update as well.

On the bright side messaging doesn't convert my messages to MMS w/ emoji anymore. Well at least when it doesn't crash trying to send them.

ECU_Pirates

Same problem. Reboot and freeze and reboot and freeze. Verizon suggested a master reset which I resisted. Three chats with Samsung and two visits to the Samsung rep at Best Buy and then a master reset along with 10 other things! It still reboots and freezes, just not as often.

jackth

Nope, after more time, reading mode does not seem to have anything to do with the bug.

jackth

I ran the factory data reset last night and have not had a reboot all day. Battery life is back to normal. Fingers crossed.

PrTBrownT

You definitely should not have had to reset your phone for an issue caused

by Verizons security update. They need to either roll back the update or

credit you for the inconvenience they caused. I dont even use my phone

because every time I do, it resets.

ECU_Pirates

My phone is 18 months old and out of warranty. If I had dropped it, that's one thing, but to have to buy a new phone because of their software update that I didn't even want, is insane.

krugs525

I did a factory reset as well. The first day was great, no reboots, but the next day everything went south again with the reboots and it was even worse than before.

Luckily I found instructions on the internet for how to flash the previous "NC5" version of the firmware onto the phone, so I did that. (Note: make sure you pay attention to what you're doing if you do this so you don't brick your phone.)

http://forum.xda-developers.com/galaxy-s4-verizon/general/downgrade-ng6-to-nc5-t2910933

If I can flash the firmware in about 5 minutes, there's no way I shouldn't be able to go into a Verizon store and have them do the same. I spent a lot of time with a Level 2 support technician on the phone when I first had the problems, and while he was trying to be helpful, he said they couldn't roll back the firmware. Disappointing.

There's no way that Verizon should've ever released this crappy update in the first place though. That's what I get for installing an update without reading the forums first.

PrTBrownT

Unfortunately in my case, there weren't any posts prior to the crappy

update and no one expects a security update to make his/her phone virtually

useless.

dirtroad

I got past the random reboots by wiping the cache. No reboots since on my or my wife's s4. I've got a reboot counter app running for proof. However, now and then the home screen is just frozen. The only way around that is to press the home button and kill everything - then it comes back to life. Once in a great while the Verizon splash screen just shows up like the phone rebooted - but it didn't crash go through a full reboot cycle per the reboot counter app. I hope Samsung is listening as this most likely their bag (lack of sufficient testing) and not Verizon's.

Jlobel

So how long will it take for us to get an update. They want me to send my phone in for a "free evaluation" via their samsung support twitter handle. However I have had the glass repaired, does that mean my warranty is voided. This is such a scam.

JGG2

Another fail by VZ. Went through the same thing with, as I recall, 4.3. WiFi connectivity issues. Screen freezes. Battery drain etc. Interestingly, the update prior to NG6 was working fine so it is clearly possible for VZ to provide a stable update. Inadequate or non-existent testing prior to this release. Quite remarkable for a company with the resources to execute proper testing. As I said per a prior failed update by VZ, I would be fired if I released such sloppy code.

Further, this update provided ZERO benefit to me and most likely the majority of users. It simply degraded the performance of my phone and updated un-removable crapware.

Solution = will be getting a Nexus 6 straight from Google and switching to another carrier. Timely updates straight from Google and no more crapware, faulty updates, etc. from VZ and Samsung. Will I be sacrificing network performance? Most likely but am so tired of these issues it will be worth it.

joonhyuk

Also why didn't Verizon discuss other items which were 'updated' at the time of installation?

Notification Bar - GPS converted to Location (Why?)

Location ALWAYS SET to High Accuracy (Drains Battery VERY QUICKLY)

Camera Firmware Updated - At first use of the stock camera app after installing the update, 'Camera Firmware Updating' appears, guess what happened? Substandard low light photography and blurry images immediately after updating,,,

RAM usage always over 1.0 GB, even after factory data resets and master reset via ODIN in Recovery Mode (Hold UP VOLUME KEY, Home Key and Power Button when turning on phone)

CPU runs VERY HOT at random moments with NO APPS running in background.

Come on Verizon, man up and make the statement you are working on a fix. Otherwise this is the line I draw in the sand and leave for T-Mobile.

Sprint looks better that you guys right now and that makes me sick to even say!

dirtroad

I take back my earlier comment. Since my last posting yesterday afternoon I've had 9 reboots.

This is an epic fail. Verizon please get this fixed asap. Next time test updates more.

Sudden

I solved my phone's issues by downgrading from the newest update to NC5. Below is a link to the website with simple instructions. The longest part is waiting for the download to finish. I recommend using the full wipe w/ their PIT file. I tried the no-wipe method and got a bunch of android.core crashes.

Downgrade Link

rhb123

I am having very similar problems. I was forced to update, which I think is crap. I am in the software business and it is NOT ACCEPTABLE to force and update with not notice or release notes. I first noticed that the phone was getting very warm and the battery drained very quickly. I need to charge at least twice a day and I am not a big user. Thinking this was just battery's wearing out, I ordered new ones (mine and my wife). I also get intermittent restarts that are unacceptable when I am talking. I am planning to switch carriers in the next week if I don't get a notice that the problem is being addressed.

jrh4054

Isn't this just a temporary fix? As soon as the VZW network detects that the system is not current, won't it try to push NG6?

Klue

You might want to try this as some others here have had success with the constant rebooting of the phone. Go into your App drawer and if you have any apps that are disable or turned off, re enable them or turn them all back on then do a reboot of the phone.

Hope it works for you.

PrTBrownT

Yep, reenabling all of the apps I disabled helped. I think I did that on the 18th or 19th of November ( a month after the update turned my phone into a nightmare lol) and it hasn't rebooted since. My phone was updating every hour, sometimes two or three times an hour for an entire month prior. I have since disabled all the bloatware apps and it's still working as it should. No factory resets. No tampering with the firmware itself (downgrading, etc.). Good luck to any and everyone.

joonhyuk

Everyone needs to update their software today since there is an OTA update available to download which will alleviate the errors everyone is having. No need to hard data reset or any downgrading necessary.

labradog

VRUFNK1 does absolutely nothing to restore SD card access. So it's not a complete fix.

work-phone

I just installed KOT49H.I545VRUFNK1 and it fixed the problems I've been having with KOT49H.I545VRUFNG6:smileyhappy:

Child Item