Waiting for Verizon to release updates on a reasonable time table has become a complete failure. If you only have a couple technicians in house testing the 4-5 devices you only carry and it takes this long, there's a problem with your technicians.
If you don't want to allocate the time, money and resources to a platform that your sales reps never push or even mention in stores, or on your website or over the phone, I think it's time to either drop the line completely or turn to the Windows Phone Community to do your job for you.
I think it's time that Verizon takes a queue from Microsoft and opens up testing of updates and firmware to any and all Windows Phone Users that want to help the cause and better support the platform in the process. You can have your legal department draft up a clause that releases Verizon of any liability if a user opts to test updates or firmware.
What else better than to have the Community help in the cause (in masses) over the limited few technicians you have in house testing out the updates and firmware. You will get all the feedback you will need to make a proper decision as to push the updates or firmware or go back to Microsoft and make fixes to any/all bugs that are found.
In a technological age we live in, to not take advantage of a community of users who would be more than willing to test out products, goods, services, you are just shooting yourself in the foot.
If you look at the numbers of how many users signed up to be part of Microsoft's Developer Preview app, you will see that there are millions of users willing to take the risk in order to help the cause while being a part of the testing process, making the platform better in the long run.
It's time for change, it's time to embrace the community, it's time to respond at let the community know one way or another if we are going to get updates and firmware in a timely manner... and not just one update or firmware in a year cycle.
Windows (9) is going to be released to the general public as Technical Preview on September 30, and you can guarantee that millions of users are going to download the OS and test it out and submit feedback via the OS and Microsoft's Community Forum in order to make it a success... So why don't you Verizon do the same and open up beta testing of updates and firmware to the Windows Phone Community here!!!
Think about it, take a poll... but do something, one way or another... It's time to stop keeping us paying customers in the dark regarding updates and firmware that improves the experience, enhances our devices and provides the security that we need for our phones. If you take good care of us, we will continue to be customers, renew our contracts or even sign up for Verizon Edge Accounts.
But if you keep us in the dark, you can guarantee that you will get customers leaving when there contracts are up because Windows Phone Users are loyal to Windows Phone... PERIOD!!!
Waiting for Tidbits and Elector to grace my post with there constant negativity and start a war of words as usual... since they love stirring the pot and angering the Windows Phone Community every time they reply to posts. I just can't believe they spend that much time here on the forums replying if they are not a paid Verizon employee or a paid basher from a competing platform.
