Samsung Intensity III Speaker Malfunction

JenniferJill

Just recently, my Samsung Intensity III speaker stopped working. My phone rings and when I answer, I cannot hear the caller.

If I try to call, I also do not hear ringing or the person answering, even though they can hear me and the call timer is running.

If I call someone with the speakerphone button on, then it works.... so I'm figuring it must be the microphone.

I have not dropped the phone or gotten it wet. It is over 2 years old (how convenient... time for an upgrade?!?!) but I have done nothing differently than before. Any ideas? Is this an easy fix or would it be better to just call it quits and get a new phone?

Verizon_Support

Hello JenniferJill!



I apologize for the issues you're experiencing with your Intensity III! If you've tried removing & reinserting the battery and are still experiencing this problem, chances are that the microphone is out. However, you could back up your device and complete a Factory Data Reset, which would clear the software and may correct the issue if it is not the microphone. If you have purchased the extended warranty, you may have the option to replace with the same model, otherwise you can consider the upgrade options you have available.





Thank you,

MichelleH_VZW

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