my refurbished phone from Asurion worked for 3 days but yesterday and today I get no service. Powering down and taking out the battery and SIM worked last night and my phone worked until 4 today - same issue - no service. Any help?

tbm4742

I cannot get any service on my refurbished S4 from Asurion

Verizon_Support

tbm4742,



Having a working phone is something that is important to all consumers. It does concern us to hear that your replacement phone is not working but we will get to the bottom of this for you. If you the phone was replaced through Asurion you can actually contact them again at 888-881-2622 for assistance with the device as it is covered under the warranty. This will be the quickest way to getting this issue resolved for you. We do apologize for the inconvenience.



CandiceH_VZW

Follow us on Twitter at @VZWSupport