Child Item

Site Totals

61415 Questions Answered 270 Categories

Data usage problems

i have the Samsung s4 mini and in the past two weeks whenever I go to my parents house my phone pops up with an emergency alert thing. The alert is telling me that phone data changes when outside of the U.S. and asking if I want to allow access to data while outside the country.

The problem is, I am not outside of the country. It gives me the options and a phone number to call about "global" number.

I am no where near a border to Canada or Mexico, it shows me my location, in the United States for my weather.

Is there something I can do to fix this?

Comments

Verizon_Support

Hi Cnovogradac,

We know that global or roaming alerts can be alarming! Let's get this fixed. Have you visited your parents home prior with the S4 and did not receive the alert? What zipcode is the issue occuring in?

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

cnovogradac

I Got the phone in March or April and visit my parents house once a week. I went to Caifornia for 3 months and came back two weeks ago. Once I arrived home the alerts began popping up. I had never received them prior. I have been there a lot these past two weeks and it shows up about half the times. The zip code is 98359. I live only about 10-15 minutes away from them And never have the problem at my house.

Verizon_Support

cnovogradac,

Thanks for the info! After review, I do show that zip code 98359 is somewhere near the British Columbia/Canada border and your device may pick up a roaming signal from miles away. Have you disabled the roaming features on your device?

EfrainM_VZW

Follow us on Twitter @VZWSupport

cnovogradac

SSo why is my zip code 98366 at home not a problem? These areas, both zip codes, are south of Seattle and many miles away from the border. How is it picking up a roaming signal from much more than 100 miles away?

no, I don't think I have, but I am not sure.

Child Item