install deferred

I performed the update to version 21.44.8.en.US but my phone still says system update available and the status says "install deferred". When I click on the system update available the phone says that my device's software is up to date. Is anyone else having this issue? Is there a resolution?

Accepted answers

Verizon_Support

Thanks for confirming, JimJ-NJ!

Yes, your device software is up to date. To clear this message, I would like to suggest booting the device up in Safe Mode: http://vz.to/1CNwC4c. Then perform a Factory Data Reset: http://vz.to/1OZvBvg. Once your device is set back up, let me know if the message returns. Thanks!

AnthonyTa_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

All comments

horikor

I am seeing the same thing on mine

Verizon_Support

I appreciate you taking the time to bring this to our attention. I was unaware this was happeneing on certain devices. I will be sending a private message in order to get some more details from you.

TamaraH_VZW

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JimJ-NJ

I am getting the same thing now.

The current version is 21.44.12.en.US

Verizon_Support

We certainly want to ensure you have the best device experience, JimJ-NJ! To confirm the current version that should be running on the device is the one you have mentioned 21.44.12. Are you currently on this version or getting the error from 21.44.8? If already on 12 we do not have an update further.

Thank you,
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JimJ-NJ

I am on version 21.44.12.

My only concern is the conflict between the System updates screen message "System update available / select to continue with update" and, when I do select it to continue, the message "Your device's software is up to date." I assume this is related to the Status of "Install deferred" on the System updates screen.