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Samsung S3 no sound when listening to Music

When listening to music I would loose the sound while the music would still be playing and/or the application freeze up. I tried turn of all music and notifications, take out the battery for 10 minutes and start the unit on Safe Mode. Nothing helped. So I need HELP!

Comments

Verizon_Support

kchen,

Let's get those tunes flowing. What application are you using that you are having issues with? Does this happen with every application that has music associated with it? Are you on cellular data or wifi when you have these issues?

RobinD_VZW

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kchen

Verizon and/or goggle music player. Happen on music and during phone calls. Issue occur on data and Wifi.

Verizon_Support

kchen, this is quite strange for sure. If the issues is happening while in safe mode that may mean there's an issue with the software. Since you started experiencing the issue have there been any changes to the device? Software updates, application downloads, or damage to the device?

AdamG_VZW

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kchen

do not know, since I have upgrade on auto? how could I find out?

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