My note 3 S Voice stop working when the screen is black

My note 3 S Voice stop working when the screen is black

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Verizon_Support

mr1bunny,

Sorry to hear that you have had trouble with the S Voice app. When did the trouble begin? Any recent changes to the phone that correspond with it working when the screen is black? Go to the S Voice application -> Menu -> Settings -> Is the "Voice wake-up" turned on?

BrianP_VZW

Follow Us on Twitter @VZWSupport

All comments

Verizon_Support

mr1bunny,

Sorry to hear that you have had trouble with the S Voice app. When did the trouble begin? Any recent changes to the phone that correspond with it working when the screen is black? Go to the S Voice application -> Menu -> Settings -> Is the "Voice wake-up" turned on?

BrianP_VZW

Follow Us on Twitter @VZWSupport

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