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Calls going straight to voicemail

All my calls, regardless of who they're from, go straight to voicemail. I do not have any contacts that I have checked to send straight to voicemail. Nor do I have any 3rd party calling apps. The only thing that I've done recently is do the software upgrade to system version 21.44.8.en.US.

I turned the phone off and on, and had 1 contact call me and it works. Is anyone else having this issue? Is it ongoing?

Comments

Verizon_Support

sadnat,

Making sure you are not missing any important calls is definitely important to every customer. It does concern me to hear you are having this problem with all receiving calls and we will get to the bottom of this for you. Once you turned the phone off and back on was that the only call that was able to get through to you? Let's try having you call *73 on your phone. You will hear a few beeps and then the call will disconnect. Try this and keep us posted on the outcome.

CandiceH_VZW

Follow us on Twitter at @VZWSupport

sadnat

I started the phone in Safe Mode - and calls wouldn't go through then, not sure if they're supposed to or not.

Also dialed *228 to make sure everything was updated. I also changed my FitBit Charge to NOT notify me when a call was coming in.

Then did the *73 thing.

Calls seem to be going through now, so I'm not sure if the *73 worked or if the FitBit Charge was causing issues.

Will continue to monitor the situation and do a factory reset if this continues to occur.

Verizon_Support

I'm glad see that the calls are coming in again, sadnat! Yes, please do continue to monitor this matter, and let us know if you need help again. Take care & thanks!

DionM_VZW

Follow us on Twitter www.twitter.com/vzwsupport

sadnat

Well it started happening again!

A couple of days ago I changed the settings on my FitBit Charge to notify me when calls were coming in (ie: the caller ID shows up on the screen of the fitbit). I've now changed the FitBit to NOT notify me about calls along with doing the *73 again. Calls seem to be going through.

Another funny thing I noticed that other people might want to keep an eye on is that when I had my FitBit set to notify me about calls, I started receiving on screen Bluetooth connection errors from FitBit. Those errors occurred at about the same time that the calls started going to VM.

So all in all, it seems like if you're having any of these issues, turn the notification feature off of your Fitbit and you should be good to go. We'll see if this continues to work!

sadnat

Well it's happening yet again. I'm in the process of doing a factory reset. This is getting a bit ridiculous....

Lasrnw

I am having the same problem that calls are going right to voice mail...what is the FitBIT??

Verizon_Support

Lasrnw,

Thanks for reaching out to us. FitBit doesn't seem to be a native application. This is typically an app used along with the FitBit device which is used to track calories burned, steps taken a day, etc. Please uninstall it and do not use it to change your call settings. Please power off, remove/ reinsert SIM card and then power ON. Call should no longer be a problem.

AdaS_VZW

Follow us on Twitter at @VZWSupport

killodrum

I too, have been having issues with calls going straight to voice mail. My scenario is this:

- Received Droid Turbo on a new Verizon line about 2 months ago. Everything works great

- Received first system update, everything works great.

- Received second system update, the one with advanced calling, but did not enable advanced calling. Everything works great

- About 5 days ago, making no changes to the phone (I'm a minimal user, did not install or update any apps, do not use FitBit), I suddenly started receiving complains that after about 3 rings, my (receiving) calls would go straight to voice mail - no record of the call would show on my phone

- Calls will continue to go straight to voice mail until you reboot the phone. Prior to rebooting, I made sure the 'phone' system process (the actual android process) was running

- Reboot the phone, phone process is running, can receive calls. After an undermined period of time, the issue will repeat itself and calls will go straight to voice mail after 3 rings.

This very issue happened to my friend about 3 years ago with his S3, and Verizon was useless. They did nothing to help him, other than constantly tell him to update his towers (that *221 option or whatever it is), and to remove apps and perform factory resets. They convinced him it was a problem with the phone, and rather than seek out further (proper) assistance, he decided to get a new phone. He purchased an HTC M8. His issues with that new phone continue to persist.

Now that I'm experiencing the same issue, I decided to take matters into my own hands. Knowing Verizon will likely guide me in a terrible direction (wasting both their and my time), insisting I remove apps, perform factory resets, and even offer me a refurbished phone, I figured I'd try a few things first.

A basic test? I removed the Turbo from my line, and activated a different, known working phone that was activated on another line and didn't have this issue. As soon as i moved it to the 'faulty' line, folks that would call me would get three rings, and straight to voice mail - no record of the call on my phone. Moving the Turbo to the other line, resulted in the same, but in reverse. It worked, and calls did not go to voice mail. Swapping them back again did exactly what you would expect. The Turbo was not receiving calls again.

I have no control over my line, so I enabled Advanced Calling, and so far its been running fine for 2 days, with all calls going straight to the headset. I'm not really sure how advanced calling works, but as far as i know it's a bit of a different technology so perhaps when I enabled it, it fixed whatever the problem was with the calls going straight to voice mail. Or maybe it didn't fix it at all, and I've just been lucky for a few days? But at least it's a start; I'll report back if it stops working.

Reading certain threads and talking with people, it seems as though this is a fairly common issue and Verizon doesn't offer much in the way of troubleshooting or looking into things from the back-end. The device always seems to be quick to blame, when in some cases it doesn't appear to be a problem with the device at all. The worst part is whenever they come on here to offer support, they always start their comments with 'we know how frustrating it can be to lose calls' or 'i too use a phone and i know how discouraging it can be to miss a text' - stop trying to empathize with us, and instead train your staff properly so they know how to ask the right questions, and stop feeding us so many empty calories! :smileyhappy:

tchaser2

I have the same issue since the update, but in addition the to voicemail issue, my phone when calling a landline based number would act like it's calling out, then just say call ended. Once I shut advanced calling off, and power cycled the phone, it works normal now. Which is a shame because advanced calling was great, however I couldn't receive any calls unless the other person calling me was on an HD voice phone.

Jason_0408

Hello,

My name is Jason. I have a very similar problem with my phone ever since the update 21.44.8 I've been unable to receive calls. My droid turbo will not ring and will not show notification that a call had been missed. The only way that I am notified of a missed call is in the most fortunate circumstance that the caller leaves me a voicemail.

I have been having this problem on and off ever since the update and have made one previous call to Verizon customer service. I did a soft reset and the problem was corrected for a few days and again intermittent from that point until now Dec 14' to present.

I called Verizon customer service on 01/31/2015. I talked to the first customer service representative who was unhelpful; he talked around the issue without offering solutions beyond what had already been tried, soft reset.

The second customer care (un-care) representative was a tier 2 employee and he insisted that it was not a Verizon network issue.

The first customer service representative told me he could not see the call that I had evidence of missing by a left voicemail, hence why I felt customer service rep one wasted my time.

The tier 2 representative informed me that it was a known Motorola issue. I was told, that the workaround was to, "power cycle the phone and not use the phone for 1 hour. You also cannot receive a call within that one hour or otherwise the error will occur and the phone will not receive calls." He also said that I would probably just have to wait for Motorola to come out with an update.

I was flabbergasted that this was a Verizon customer services response. I've a 9 year old daughter, I have family and others who depend on me.

The customer service representative then informed me that he would call Motorola when they opened at 9 o'clock. He informed me that he would promptly call me back at around 10AM. I provided into numbers he could alternatively call me on.

At 4 p.m. I had not received the call back that I was informed to expect.

I made two more calls to representatives at Verizon later that afternoon. I spoke to another tier 2 representative who informed me that the only redress that I had in the situation was to switch plans to the edge plan and go purchase a new phone or to wait the 3 to 4 days for network support to troubleshoot. I was now offered a refurbished phone.

Interestingly, this customer service representative tried to set expectations, she kept trying to identify with me by using my first name, "what's the right solution for Jason".

My expectation was for the Verizon customer service representative that I called at 7AM to contact me back. The solution, I thought that's what I was calling Verizon for.(?)

At this point I had been given about 5 different explanations for why my phone was not receiving calls. I informed each agent that the problem of not receiving calls was not it seemed contingent on either location, inbound phone number, cellular strength, or third party software; I had done a software reset twice at this point.

I spoke to yet another (#4) customer service representative who informed me that I should turn the advanced calling feature on. I informed him that I was on the phone and could not turn the feature on. I requested that he call me back in roughly one and a half hours.

In a similar disrespectful manner I did not receive a call back.

I turned the advanced calling feature on power cycled my phone and again the problem persisted. I was not being notified of calls coming to my phone and the only notification I received was by voicemail notification.

On my final call to Verizon customer service (call #5) around 7 p.m Eastern Standard Time, I spoke to another customer service representative. I informed him that I would like a new phone sent to me on Monday. I was told that this is not within Verizon's policy and that he was unable to do this.

However, when asked if I could walk into a Verizon store, a corporate store, the possibility did exist that the store manager might replace my phone with a new phone. I informed him to send me a replacement phone of the remanufactured type and that I would go to the store on Monday morning.

Other information: I have four lines on my contract, the contract has been open since 2002. I used to rave about VZ customer service.

My best to anyone with a similar issue, if you find a solution please email me at the email below.

Warm regards,

Jason

US Air Force (Veteran)

Dissatisfied Verizon customer

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

manoftea

My wife purchased a Samsung Galaxie S5 just prior to Thanksgiving. I reverted back to my Casio Rock from the Casio Comando. Shortly after her purchase, she began missing calls from everyone. Typically it would ring once or twice then go to voicemail, but her phone would not ring. Then it started going straight to voicemail. After going to our local Verizon store, corporate owned, we were referred to Verizon tech support. We have followed their directions with no resolution. Not long after our visit to the Verizon store, my phone began missing calls as well. They were able to resolve my issue with the Casio Rock for the most part, I receive about 90% percent of my calls with only occasional misses, but I no longer have Backup Assistant anymore. She still misses about 90% of her incoming calls.

After speaking with a few other people experiencing the same problems with multiple types of phones and reading the issues here, it can only be Verizon, not everyone's phone.

I originally changed to Verizon because they had cell service in locations that AT&T did not. Now Verizon is lacking in those areas and AT&T is not. This added to the current issues leaves much to be desired. As much as I would hate to switch carriers, if Verizon cannot resolve the issue, I will have to switch to another carrier.

The answer to talk to Tech support again, only to go through the same process with the same outcome is unacceptable and I will not do. My time is more valuable than sitting on the phone for 1+ hours to fix nothing.

Verizon needs to look into the issue, especially with as many complaints as there are logged. I t is a sad state that we depend so much on our cell phones and have to tolerate this type of issue with no resolution.

rtiffin

How far are you from one of the retail stores? I would walk right in there and up to one in person.. hand them your phone and say fix this..

and yes days go by fast as does life.. to repeat the process over and over with no resolution doesn't make sense..

let alone speak with so many people only to hear them repeat almost word for word what was already said and done.. I miss the days of past when we actually received customer service from all major services .. and surprised so many in a lot of different services have to go thru this especially with selections of carriers being large in most areas.. I hope you all get this resolved..

I am thinking about going back to the can and spring way

JEFMCN37

I have almost the same issue, my daughters phone calls go directly to voicemai. It started with my iPhone 6, I just upgraded to an iPhone 8 and have the same issue. I‘ve checked my blocked numbers and her contact information and I neither find her number listed in the blocked list nor anything else that I think could cause issues. I just tried listing her in my favorite list but no change. I don’t think I have any other number with this issue, but who knows?

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