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Dropped calls on note 4 vs note 3 vs note 2

I had a Note 4 for a week. Nearly every call in my home area dropped and only when I came into the city could I keep a call. I had a booster but it only works in my house and not in the mile area around my house and it isn't that remote here, I can see a subdivision that is about 2.5 miles away as the crow flies. So now I continue to use my old Note 2 which never has a prob with dropped calls. When I was trying the Note 4, they changed my sim card twice to no avail. My husband tried a note 3 last yr and had the same prob w/dropped calls and he switched to the iphone which has worked fine for him. I continue to use my note 2. I want the new phone. Is the Note 4 receiver not as robust or is the manufacture of the electronics so variable that one machine will work better than another of the same model?

Comments

colfrmb2

At the store they also tried switching the mobile network setting from Global to CDMA/LGE and back. It didn't seem to make a difference. Lots of trips to the store in 1 week, sometimes twice a day. I would love to have the new phone but not if I can't make calls on it!

Verizon_Support

colfrmb2 We want you to have a reliable phone without dropped calls. We can't say that either phone would prevent dropped calls based on the model. What phone did you have before the Note 4? Also, there is the Worry Free Guarantee return period within the first 14 days of purchase or holiday return if the phone was purchased on or after 11/27/14.

SheritaH_VZW

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colfrmb2

I have an original Note 2 but it took a couple of those to get one that worked. I am still using the Note 2. I did use the worry free guarantee to return the Note 4. I prefer a phone with a stylus and so I really wanted a Note 4. So does the hardware quality differ from one piece of hardware to the next in spite of quality control? Is the call connectivity software of the Note 4 model not as robust the software of the Note 2? Clearly my Note 2 holds a signal better than did the Note 4 I used. Just not sure if another Note 4 would have been successful. Should I wait for an s/w upgraide to try again? Does Verizon keep stats for public viewing that pertain to receiver/call connectivity quality of various phones? I have read that the flip phones have better "call quality". If that is true, why?

Verizon_Support

colfrmb2,

Thank you for reaching back out to us. These are all good questions that you are asking. Each phone could have different outcome for service. This could all be on how the phone is made also where they placed the antenna in the devices. When you were using the Note 4, were you using the sim card that you currently have in your Note 2 or did you use a brand new sim card? Please keep us posted.

KevinR_VZW

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colfrmb2

Thanks for responding to my inquiry. At first they just put my sim card from my Note 2 into my Note 4 but then, when that didn't work, they put a brand new sim card in the Note 4. But it didn't seem to make a difference. In the "old days" you could push #228 to resynch with the local towers. Now you are not supposed to do that?

AtlNote4

I know it sucks,but I would cut my losses and run. Break the contract and sell the Note online. You'll take a hit but you won't be stuck with no service.

Jason_Nipp

If I had an extra $800 right now I would do that. Keep in mind when I switch carriers, I still have to come up with money for the equipment from the new carrier.

I have the executive team working on my issue now. It's kinda sad I had to file a complaint to get action on resolving my issue.

AtlNote4

I understand that. I'm in a similar position with my retail note 4 that I want to trade for a developer edition.

for what it's worth I experienced almost the same problem with my Galaxy Nexus from Samsung. I fought with various levels of Verizon for several months, before someone in the executive team finally offered to allow me to cancel my contract or provide a network extender at no cost. I opted for the latter, which was on a perfect solution, but it was tolerable. I used the Nexus on an extender until 2 weeks ago when I got my note for. I have not had the same quality of service issues with my note for that I had with my Galaxy Nexus.

Jason_Nipp

Ok, so per request, I am giving a status update. Today I had the 5.0.1. Update pushed to my Note 4. I do notice my snr level went from -116dbm to -67dbm and for the first time since I got this handset, am seeing more than 2 bars.

I haven't had it long enough to comment on call drop rate resolution yet however. But I think it should be improved just do to the fact I have never had 4g in this area of my companies building (windowless).

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