I have received complaints about my poor audio quality on the S5 in the telephone mode (my voice into the phone line). Reports reveal the audio is low and muffled. This problem seems to be wide-spread and discussed at Galaxy S5 Explained: Audio | Samsung Electronics Official Blog: Samsung Tomorrow in the customer responses. I have spent two lengthy chat sessions with the first level Samsung tech support folks. They have no recognition of this being an issue and have submitted a service ticket up the line. In summary of my testing, a BT headset provides great audio (my voice into the phone line), using the audio recorder app on the phone provides good audio also. I can cup my palm under the phone while talking in the phone mode and increase the level somewhat, but this isn't a proper or practical solution and is also uncomfortable and sound remains muffled (not sharp & crisp). I have enabled/disabled the background noise reduction mode without noticeable change. Any ideas or solutions would be greatly appreciated!
