$100 Trade-in value for purchasing Note 4?

Has anyone had any luck getting the $100 VZW gift card for a trade-in when purchasing a Galaxy Note 4? I've had no luck with this at all...even after speaking with 3 different "live chat" agents. Extremely frustrating! Nobody seems to know the promo code to do this and if I don't have the promo code than my trade-in value is only $45. You'd think that when you're going through the online purchase process for the Note 4 there would be a link/option/checkbox somewhere for trading in your current phone.

Accepted answers

Verizon_Support

Angialex,

Hearing that you haven't gotten any of that free data you were offered is worrying me and I'd like to help. I've sent you a direct message so I can look into this for you.

SarahO_VZW

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All comments

dadamson78

bump

Verizon_Support

dadamson78, Congrats on your new device! I know it's important to ensure you receive the propler credits for your Trade-In. You will be receiving the 1-time use promotion code through email and/or text message within 5 days of the activating your new device. Have you already activated your Note 4? When did you originally place your order? Please share details. We'll help.

TanishaS1_VZW

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dadamson78

I activated on 12/18 and as of now (12/23) still haven't received anything. Placed the order on the 16th. I've spent almost 45 minutes on the phone with customer service (and a few transfers) and nobody seems to know of the promo. It was on the main page and I bought the phone by following the link under the promo advertisement (which is not up anymore). Frustrated.

dadamson78

This afternoon I was on the line with yet another customer service agent supervisor and was given a promo code for the promotion. It came up as invalid when I entered it. not sure if I should post it here or if it should be PM'd or something?

Verizon_Support

I appreciate you taking time to reach out here, dadamson78! It would be best to contact our Trade-In Team once again at 877-247-3846 or 877-835-2024. You can also visit http://vz.to/1AXPWIT and click "Contact Us" to reach out online.

Thank you,

YaleK_VZW

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