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frozen welcome screen

My phone is stuck on the opening "Samsung Galaxy Note II" screen. I tried taking the battery out and even took the sims card out and put it in my husbands phone and it still does the same thing. For the past few weeks I've had issues with the phone not charging, cutting on and off and missing apps. My contract is up in March and I found out the man that signed us up for the phone didn't add insurance on the plan. So now what?

Comments

Verizon_Support

Oh no gini68!

This doesn't sound great. Sorry to hear that your phone is stuck on the screen. Is there any damage to the phone? Either physical or liquid? Please share. Thank you.

ErinW_VZW

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Dennispang

I ran into the same problem last night. The phone froze, and I attempted to restart the phone by soft reset. And the "Samsung Galaxy Note II" screen stays on. And the built-in hard reset option couldn't revive the phone. I went to a local Verizon store and told that I may be able to flash reset it with an app using a computer. I'm okay to do that myself but I just need help to point me to the right files and apps.

Verizon_Support

Dennispang we'll point you in the right direction and get this resolved! To clarify, did the store give you the name of the program by any chance? Is there any change when removing the battery?

AshleyS_VZW

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stace1023

I am experiencing the same issue. Please provide some advice! I did a hard reset a couple of weeks ago and my phone started working. Then a few days after, it went completely out. It is stuck on the "Samsung Galaxy Note II" screen. Is there some issue with this phone?

Dennispang

no I didn't get the name of the programs from the store. I googled around and learned a little about hard resetting the phone, but I haven't got a chance to try it out. I'd rather follow your instructions to get it done right.

I did remove the battery and start the phone solely by external power, but the result was the same.

wlightell

Did you receive a solution to this? I have the same problem. Doesn't start when take out battery and put it back in. No physical or water damage. Just stuck with "Samsung Galaxy Note II" screen.

Katwild

My note II is frozen on the Verizon screen with the check mark on it. Will not open past that & will not turn off either.

Verizon_Support

I would be lost with my not turning on, Katwild. We certainly want to explore all options in getting this back. The first thing to do is a process called “wipe cache partition”. This will not erase anything on your phone. Here’s how to perform this:

1.Turn off the device.
2. Press and hold the Volume Up button (located on the left edge of the device) and the Home button (located at the bottom below the display).
3. While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
4.When the Android System Recovery screen appears ,Press the Volume Down key to highlight ‘wipe cache partition.’
5.Press the Power key to select.
6.When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
7.Press the Power key to restart the device.

Again, this procedure will clear just the caches. If it didn’t resolve the problem, then you will have to undergo a more complicated procedure and that is the master reset.

DavidH_VZW
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